ICT Service Support Manager

This is an exciting opportunity to join our dynamic, forward-thinking organisation and play a key role in supporting our residents. As ICT Service Support Manager, you will lead our ICT Service Delivery Team and act as the main operational interface between the business and ICT Services. You'll ensure that service delivery meets agreed KPIs and high-quality standards, managing the Service Desk and technical support functions, and be the point of escalation for the ICT Service Delivery Team to provide operational guidance and technical support for complex issues.

Using practises from the ITIL framework, you will drive continuous improvement in ICT Service Delivery. Working closely with suppliers, partners, and internal teams, you will help maintain highly available, secure, and customer-focused business systems across the Council.

We're looking for an individual who has experience with:

• Managing ICT support functions, including the Service Desk, system administration, and familiar with technical infrastructure.
• Providing senior technical support for complex endpoint issues, including how to manage the call life cycle through incident and problem management.
• Experience working in an ITIL environment and understand relating to Incident and Service Request, Problem, and Change management.
• Leading on ICT Service Level, Availability, Continuity, Capacity, Security, Release, and Configuration Management in line with industry best practices such as ITIL.
• Experience with budgets and ensuring cost-effective procurement and service delivery.
• Producing operational reports, statistics, and KPIs to monitor and improve performance.
• Developing and maintaining frameworks, procedures, and standards for professional ICT Service Delivery., This role may require occasional work outside of normal office hours, including evenings and weekends, to support service and project delivery. The Council supports flexible working arrangements to help maintain a healthy work/life balance. If you are shortlisted for interview, you will be invited to our Council Offices in Beeston. The selection process will include a 20 minute technical test followed by a panel interview (approximately 50 minutes) covering your experience and scenario-based questions., This is an exciting opportunity to join our dynamic, forward-thinking organisation and play a key role in supporting our residents. As ICT Service Support Manager, you will lead our ICT Service Delivery Team and act as the main operational interface between the business and..., A prominent educational trust in Nottingham is seeking a committed IT Technician to support and maintain ICT and AV services. The role involves assisting staff and students with digital hardware and software. The successful candidate will demonstrate effective communication..., Regional Client Support Manager Products - Online Food Ordering + EPOS + SAAS Salary - up to £85,000 per annum + commission Role & Activities - Responsible for a 'region' of the UK - Management of a small niche team of relevantly skilled employees to support all..., Position: SAP Commissions / Sales Performance Management (Callidus Cloud) Support Lead Employment Type: Contract Start: ASAP (April/May 2026) Duration: 6 Months Location: Berkshire, UK (Hybrid, 1 day per week office) Language(s): English Focus on SAP is a specialist SAP and..., A community support organization in Nottinghamshire seeks a dedicated Assistant Support Manager to provide high-quality support to adults with learning disabilities. Successful candidates will have prior experience in a related field and a flexible attitude towards work..., Your new role The successful post-holder will undertake a range of functions that could include the following: Providing support for meetings which could include arranging dates, room bookings, preparing agendas and note-taking. Processing of invoices, bookings, orders and..., Job Title: Teacher of Computer Science / ICT Location: Nottingham (NG8) Payrate: £150-£230 per day (Depending on experience) Start Date: Immediate Contract: Day-to-day / Long-term | Part-time / Full-time Are you ready to inspire problem-solving, creativity, and digital..., Job Description: Customer Success and Support Analyst at everyLIFE Technologies Salary: £27,000 per annum, with salary reviewed on successful completion of 6-month probationary period. Plus paid on-call. Position Type: Permanent. Location: Farnborough head office and..., Role: 2nd Line Support Engineer Location: St Helens Salary: £32,000 - £37,000 Work Pattern: In office A driver's licence and MSP experience are required for this role. About the Role An established and growing IT services provider is seeking a 2nd Line Support...

• Educated to degree level or possess equivalent higher education or experience.
• Ideally ITIL certified, with additional qualifications such as PRINCE2,
• Microsoft and Network qualifications
• A confident communicator with excellent organisational and leadership skills.
• Experienced in managing staff development, including performance reviews and skills analysis.
• Skilled in commercial negotiation with vendors and managing supplier contracts.
• Committed to continuous improvement and delivering high-quality ICT services., Express Recruitment are proud to be working on behalf of a market-leading organisation within the digital and AI solutions sector. Due to continued growth and expansion, our client is seeking an ambitious and detail-oriented individual to support their sales and account...

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At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it's for large organisations or individual employees. As...