TOC Network Engineer
Role details
Job location
Tech stack
Job description
Operational Support & Team Contribution:
- Proactively monitor the Cingularity Network, associated systems, and video services using monitoring tools (e.g., Nimbra Vision, Zabbix, Grafana, Mult viewers and Transport-Stream Probes).
- Participate in team rotas utilising hybrid follow the sun model, ensuring 24/7 monitoring, support, and maintenance coverage.
- Contribute to a culture of high performance, collaboration, continuous learning, and customer focus within the TOC team.
- Review, process, and monitor planned work activities, ensuring minimal disruption to live services.
Service & Solution Delivery
- Execute live transmissions, including routing, check-in, monitoring, and check-out procedures, ensuring flawless service delivery.
- Provide direct customer support via phone and email, address service issues, bookings, and other inquiries, and collaborate with partners and suppliers as needed.
- Proactively identify and address potential issues before they impact service delivery.
- Completing service bookings, including provisioning of occasional use services.
Technical Execution & Incident Management:
- Resolve network and service issues, working from initial investigation to final resolution, isolating the cause, and minimising impact.
- Log, analyse, and act upon all incidents promptly, contributing to incident reports and root cause analysis.
- Assist in the development and maintenance of incident management and disaster recovery plans.
- Contribute to Lessons Learnt and Incident Reports for clients.
Process Optimisation & Documentation:
- Contribute to reviewing, refining, and documentation of TOC workflows, processes, and procedures.
- Maintain accurate records of network configurations, service documentation, and incident logs.
- Ensure that you follow the change management process.
Technology Implementation & Support:
- Assist in the implementation of bespoke customer solutions, working alongside project management. This includes:
- Device configuration and testing.
- Network and service documentation.
- Installation and commissioning.
- Contribute to core network development, maintenance, and upgrading of the Cingularity DTM and IP Networks.
- Support video system development, maintenance, and upgrading for baseband and IP systems, including encoders, decoders, and routers.
- Contribute to evaluating new technologies, tools, and systems to improve TOC capabilities., * International travel will be required at least once a year to support our global team.
- The TOC Network Engineer must be able to manage the pressure of a live broadcast environment, where even minor technical issues can have significant consequences.
- Cingularity operates a hybrid follow-the-sun support model, and this role's working hours are on an evolving shift pattern. Engineers do not work hours between 00:00 and 07:00.
TKO EEO Statement:
TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee's or applicant's race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our Privacy Policy. For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use. Similar jobs, Job Summary Oversees, monitors and is accountable for overall performance of the package/s they are assigned to. Leads and coordinates with all relevant parties to understand and deliver project objectives and key performance indicators (KPIs), providing day to day..., Description - Location: Romford Rail Operating Centre - Salary: Competitive - You will be required to work a rotating 7-day roster including early, late, and night shifts. You must be able to arrange your own transport to ensure timely arrival for early and late shifts. -..., Job Summary The Agent/Project Manager is responsible for leading packages to deliver the agreed outcomes within time, cost, and quality requirements. Guides and coordinates with all relevant parties to understand and deliver project objectives and key performance indicators..., A global sports entertainment organization is seeking a TOC Network Engineer to provide expert technical support and ensure flawless delivery of live broadcast content. You will be responsible for monitoring the global network and video services, and resolving issues in a... © 2026, Jobsora.com
Requirements
To provide expert technical support, monitoring, and maintenance for Cingularity's global network and video services, ensuring flawless delivery of live broadcast content. The TOC Network Engineer plays a critical role in the 24/7 Technical Operations Centre (TOC), proactively identifying and resolving issues, implementing solutions, and contributing to the continuous improvement of Cingularity's services. This role requires a potent blend of technical expertise, customer service skills, and the ability to perform under pressure in a live broadcast environment., * Proven experience as a Network Engineer or Broadcast Engineer with excellent network knowledge.
- Strong knowledge of Broadcast environments and workflows.
- Familiarity with maintaining and operating transmission equipment, including encoders, decoders, and video routers.
- In-depth knowledge and experience of TCP/IP Stack, including switching, routing, and multicast.
- Proficiency in Office 365 or G-Suite, with excellent working knowledge of Excel or Google Sheets.
- Excellent interpersonal, written, and oral communication skills.
- Proven record of providing an exceptional customer experience.
- Excellent attention to detail and the ability to remain focused under pressure.
- Proven analytical and problem-solving skills.
- The ability to follow and develop operational processes to a high standard.
- Drive to build their knowledge and skills on existing and emerging technologies.
- Self-motivated and organised individual.
- Flexibility to work unsociable hours as required to cover sporting events.
Advantageous:
- Knowledge of the Net Insight portfolio, including experience on the MSR platform, is highly advantageous.
- Experience with standard routing protocols such as OSPF and BGP.
- Experience in video and audio encoding technologies and parameters.
- Knowledge of fibre optical technologies with experience in deployments and troubleshooting.
- Proficient in Windows and Linux operating systems. Added MacOS.
- Experience with booking systems and/or automation systems.
- A degree in engineering, telecommunications, or a related field.
- Python scripting experience., Job SummaryWe are seeking a proactive and hands-on Junior Field Application Engineer to join our Humanoid Robot design team. In this role, you will play a vital part in the deployment, testing, and on-site support of our advanced robotic systems. While a strong foundation...
Benefits & conditions
Permanent, London - Hanbury St, Spitalfields
Shift Work Patterns, including weekend work
