IT Manager

At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday!We are looking for anIT Manager, End User Experienceto join our team!In this role, you will be responsible for shaping and improving the overall end-user IT experience by serving as the connection point between IT teams, business stakeholders, and employees. You leads clear and consistent IT communications, ensuring users understand changes, incidents, and new initiatives while minimizing disruption. You also own Knowledge Management within the ITSM platform, maintaining a high-quality, user-focused knowledge base, driving a culture of knowledge sharing across IT. Through continuous improvement, collaboration, and user-centric practices, the role strengthens trust in the IT services and supports smoother adoption of technology across the entire Fiskars Group.Key responsibilitiesOwn and develop the IT communications framework, principles, and guidelinesPlan and execute communications related to IT services, incidents, changes, and projectsEnsure timely, clear, and audience-appropriate communication during major incidents and service disruptionsSupport change management by enabling effective communication for IT changes and new solutionsCoordinate IT communication across multiple channels (e.g. intranet, email, Teams, service portals)Translate complex IT and cyber security topics into clear, user-friendly messagesCollaborate with internal stakeholders such as Corporate Communications and HR to align messaging and toneMeasure and continuously improve the effectiveness of IT communicationsManage the Knowledge Management process within the ITSM platform, ensuring content is accurate, current, and easy to consume.Develop and maintain high-quality knowledge articles and standards that support self-service and improve resolution rates.Partner with IT support teams to identify, Wellness Your well-being matters to us, no matter where you are. We offer various health and well-being focused programs and coverage, adapted to the requirements of each region.Work-Life Balance We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life.Professional Development We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives and learning resources, we empower our employees to reach their full potential.Inclusive and Diverse Environment We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.Recognition and Rewards We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued.Vested Interest Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company.Employee Discounts We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands.Specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate.Pioneering design to make the everyday extraordinaryFiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth. In 2024, Fiskars Group's global net sales were EUR 1.2 billion and we had close to 7,000 employees. We have two Business Areas (BA), Vita and Fiskars.BA Vita offers premium and luxury products for the tableware, drinkware, jewelry and interior categories. Its well-known brands include Georg Jensen, Royal Copenhagen, Wedgwood, Moomin Arabia, Iittala and Waterford. In 2024, BA Vita's reported net sales were EUR 605 million. Already 50% of BA Vita's net sales comes from direct-to-consumer sales, comprising approximately 500 stores and approximately 60 e-commerce sites.BA Fiskars consists of the gardening and outdoor categories, in addition to the scissors and creating, as well as cooking categories. The brands include Fiskars and Gerber. In 2024, BA Fiskars' net sales were EUR 547 million.Read more: fiskarsgroup.com#J-18808-Ljbffr Similar jobs, Senior UX/ UI Designer (Healthtech) 100% Remote (UK-based) Up to £60,000 | Full-Time About the Role Our HealthTech client is recruiting their first Senior UX/ UI Designer to join their growing team. 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recurring issues and convert them into actionable knowledge content.Promote a knowledge-sharing culture and drive adoption of Knowledge Management best practices across IT.QualificationsRelevant university degree in communications, IT, business, or equivalent professional experience5+ years of experience in IT communications, change communications, or related rolesStrong understanding of IT operations, ITSM, and service delivery conceptsExperience communicating during incidents, service changes, or transformationsAbility to simplify complex technical topics for non-technical audiencesExperience working in a global, multicultural environmentFluent English skills, other languages are an assetApply now! Excited about this opportunity? So are we! We are reviewing applications on a continuous basis so please submit your application already today!Competitive Compensation We ensure that our employees are fairly compensated based on industry standards and local market factors.Health and, Senior Retention Product Manager (Remote, UK & Europe) Salaries: - £80,000- £95000 (Experience in a B2C/D2C subscription based company is a must for this one) Futureheads has partnered to find a Product Manager experienced with making users love their subscriptions and..., Product Manager required with proven experience delivering a full product end-to-end within a SaaS environment. In this fully remote role, you will take responsibility for one SaaS product area, setting direction, defining the roadmap and driving it through build, release...

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