Multimedia Support Analyst

The Multimedia team at the Guardian produces video and audio media content for our digital platforms including our website, apps, podcasts and social channels. We are looking for a Multimedia Support Analyst who will work closely with the Multimedia Tech Product Manager to ensure the smooth, uninterrupted running of all Multimedia systems and services, provide iterative enhancement to those systems, and assist Multimedia users with incidents and service requests., Recording and actioning requests & incidents via our ticketing system (we used Halo ITSM), responding to requests for multimedia support promptly and working with the Group Technology & Data (GT&D) teams and third parties to resolve these as quickly as possible. Manage IT equipment distribution to Multimedia staff Operational support for all multimedia IT systems and equipment, including Mac hardware and operating system software, video and audio editing, transcoding systems, content delivery methods, file storage, asset management, archiving and retrieval and file transfer. Monitor processes and offer solutions and fixes where necessary Test software and upgrade computers Provide training to users and other IT staff on multimedia applications, processes and system operations. Assist with the documentation of the multimedia system overview and support procedures to enable effective operational support., We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements., Multimedia Intern Department: Product & Marketing Location: Chertsey, Surrey Duration: 12 months Start date: ASAP 2026 We are offering exciting intern opportunity within our Product & Marketing Department, supporting activities across the UK and Europe. This is a..., A leading media organization is seeking a Multimedia Support Analyst to ensure smooth operation of multimedia systems. Responsibilities include managing support requests, IT equipment distribution, and providing operational support for multimedia IT systems. The ideal...

Prior experience working with multimedia teams and tools, including Mac OS X and Adobe Creative Cloud. Broad technical ability and great problem solving skills. Excellent planning and prioritisation skills. Able to communicate effectively with a diverse range of stakeholders, including technical and non-technical staff. Proactively promotes and drives continuous improvement. Experience of video/audio production systems, digital asset management systems and the basics of network, storage and server infrastructure is desirable.

You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available.

You are entitled to private healthcare, life cover, income protection, and eye tests. You can also opt in to dental insurance.

We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy.

Culture and Wellbeing

We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We became the first major media organisation to achieve B Corp status.

We offer tools to help you prioritise your wellbeing including access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and pilates classes. These run alongside our corporate gym membership and cycle to work scheme.

Our canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner.

Learning and Development

We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships. Similar jobs

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