Regional Network Performance Analyst

Reporting to : Network Management Team LeaderLocation : Hull29 days annual leave, including statutory bank holidaysAdditional birthday holiday dayHoliday Purchase Scheme (on completion of probation period)Employee Assistance Programme, including counselling and 24/7 GPCompany events and functionsFree food daysFree parkingClose to shops and amenitiesPurpose The role of Regional Network Performance Analyst is to effectively monitor and provide repairer and regional performance information, providing feedback to the repair network within your allocated geographical region. Building relationships with repairers and playing a key role in improving the performance of the network on a day-to-day basis to ensure our vehicle repair service is of the highest standard.Role ProfileEnsure that you are kept fully up to date with Insurer/Client SLAs and understand the KPI's the repairers are to adhere as a Vizion Member.Analysis of day-to-day Bodyshop performance of KPIs, capacity, breaches, complaints, league tables based on balance score card (mainstream and triage), cancellations, conversion, CSI, cost and on holds.Performing desktop reviews of Repairer performance against KPIs and set targets for improvement for poor performing sites.Use data to look for trends in your region that cause friction within the business and work with all parties to reduce that friction, including complaints and job rejections. Refer upwards to Regional Network Controller as required.Organising and attending Repairer review meetings to discuss and improve performance.Liaise with Regional Network Coordinators with a view to resolving escalated queries. Refer upwards to Regional Network Controller and Regional Business Manager as required.Use Nucleus and PowerBI to analyse and assist the Regional Network Controller in forecasting and capacity planning.Utilise Nucleus and PowerBI for data analysis and reporting as required.Scheduling Repairer Audits with Regional Business Manager and Audit Teams.Identify and bring to the attention of the Regional Network Controller and Network Manager any cause for concern around potential failure of repairer business continuity.Promote and increase compliance within repairers in your region (e.g. Drive, non-OE and green parts, paint, Bodyshop management and other systems (e.g. Autoflow, Lenz, GT Motive, Cortex), GEI)Provide support to new Repairers on Systems and Vizion Processes.Provide monthly performance feedback to all Repairers, including giving credit where its due to well performing sites.Use available reports to identify and rectify missing and bad data within the Company's management systems.Build and nurture relationships within the repair network to ensure seamless customer repairs.Monitor personal and general inboxes and promptly handle emails.Record all client issues and feedback to the Line Manager and the Management Team.Assist with reporting requested for departmental, regional or client analysis and management.Liaise with designated Regional Network Coordinator and Regional Network Controller and any other departments for assistance and resolution.Work towards achieving set daily/monthly/annual targets provided by your Team Leader/ Line Manager.Assist with other Advisors caseload as and when requested to ensure full-service provision.Attend daily buzz calls to discuss regional performance, outstanding allocations, and any other region-related issues.Ensure accurate and detailed recording of all information in management systems for comprehensive audit trails.Promote data security and adhere to strict DPA and information security standards.Adhere to Company Policies and Procedures consistently and align with client values in all duties.The completion of duties as required from time to time by the Management Team.Manage complaints in line with policy, capturing comprehensive information for reporting on Expressions of Dissatisfaction.Promote exceptional and friendly service to enhance the, with a commitment to providing a first-class service to customers and repairers, maintaining a positive business image.Good knowledge of Microsoft Office Packages, including Power Bi.Other38.5 hours per week, Monday to Friday, 1 in 6 SaturdaysIndustry Recognised, Award Winning - a true team contribution Vizion continues to be awarded as an industry leader and innovator by both bodyshop magazine and ABP, two of the industry's media giants and voted by repairers and industry gurus. We strive to maintain this achievement through employee engagement and collaboration.Want to join a growing team? We look forward to meeting you! Diversity and inclusion are the cornerstone of our culture and a fundamental part of our overall growth strategy.We create healthy work environments for our employees, regardless of their gender, sexual orientation, disability, age, or ethnicity.Employee benefits and rewards Vizion offers a competitive benefits package which includes 24/7 GP access, reimbursement of health costs and shopping rewards.Vizion also offers Employee Recognition rewards, weekly dress down days, monthly free lunches and health initiatives such as free fruit days.Great leadership to help you thrive Vizion is recognised as an industry leader across the automotive sector for innovation, solutions and our reputation within and across the industries in which we operate. Our leadership is often acknowledged by leading publications and professional organisations.#J-18808-Ljbffr Similar jobs, A leading automotive service company seeks a Regional Network Performance Analyst to enhance vehicle repair services. You will monitor performance, build relationships with repairers, and use data analysis tools like Power BI. Ideal candidates will have strong communication..., Locum Dentist - Wellingborough Dental Practice Looking for a new challenge with a supportive, forward-thinking team? Join us in Wellingborough and work with a practice that truly invests in you. What's on offer? - Monday to Friday available - Flexible on days - £500 day...

business image for both the company and clients.Person SpecificationExperience working within the Repair/Insurance industry is desirable.Prior experience within customer service with exposure to effective communication with clients/ Suppliers/customers is essentialFirst class communication skills, including the ability to convey complex information clearly and concisely.Exceptional attention to detail for accurate data management.Relationship building skills to nurture repair network connections and liaise effectively various stakeholders.Adaptability and flexibility to work within a dynamic, fast paced environment.Ability to work to agreed deadlines, targets and objectives.Collaborative team player with a cooperative and supportive approach to achieve shared goals.Strong organisational skills with the ability to manage and prioritise tasks efficiently.Problem solving abilities, particularly in resolving allocation issues, and progression queries.Customer centric mindset

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