Corporate IT Manager
Role details
Job location
Tech stack
Job description
Bytes are looking to expand their customer-facing Microsoft Support Desk after yet another year of impressive growth. Bytes' collaborative and solution-led approach means that our customers look to us to help them deliver and achieve. The Microsoft support team is integral to this approach and our success.
To provide 3rd line support managing cloud infrastructure in Azure across design, implements and manages cloud solutions that span both on-premise and Azure environments, ensuring seamless integration and efficient resource utilization, often using tools like Azure Hybrid Benefit for Bytes Microsoft Cloud customers.
This will be filled by someone with proven 3rd-line support experience and hands-on experience of the Microsoft Hybrid Infrastructure, acting as an escalation point for incidents relating to their Azure cloud services and on-premises Support.
Communication and collaboration are paramount to this role, you will work closely with a variety of internal and external business and will be continually engaged and collaborating with our clients., * Take full responsibility for requests from Bytes clients or resellers regarding their On-Premises or Azure environments impacting Microsoft services, ensuring end-to-end management until resolution.
- Deliver timely and precise updates to customers or resellers, ensuring they remain informed and engaged throughout the ticket lifecycle through consistent communication via phone, email, or Teams.
- Able to manage and prioritize Open and Unresolved tickets liaising with all 3rd parties.
- Work on multi-cloud strategies and hybrid environments, ensuring seamless connectivity and synchronization between on-premises data centres and Azure resources.
- Assist in developing and maintaining a comprehensive internal knowledge base to provide team members with readily available tips, solutions, and best practices.
- Adhering to standard procedures to escalate unresolved issues to the appropriate internal teams in a timely and efficient manner.
- Guide other team members to a continued greater understanding of Azure Services. xwwtmva
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Requirements
Professional Experience
- Operating Systems - Windows, Windows Server, Linux (Debian/Ubuntu) - ESSENTIAL
- Cloud - Microsoft Azure - ESSENTIAL
- Firewall - Azure, Windows - ESSENTIAL
- Networking - Azure Vnet, Windows NPS, Windows SDN, NSG, VPNs, ExpressRoute - ESSENTIAL
- Storage - Azure Storage services (Blob, File, Table), Disks and Volumes, Containers - ESSENTIAL
- Virtualisation - Hyper-V, Windows Server Containers, KVM, AVD, VMs and Service Extend Support Machines - ESSENTIAL
Other Requirements
- Management Tools - Microsoft SCCM, Windows Admin Center, SCOM - DESIRABLE
- Virtual Desktop - VMware, Citrix VDI - DESIRABLE
- Databases - SQL Server, MySQL, PostgreSQL, MariaDB, ADLS, CosmoDB - DESIRABLE
- Monitoring - SCOM, WAC, Windows Network, Azure Log analytical Workspace, Sentinel Workspace, Event Logs and Kusto Queries - DESIRABLE
CORE COMPETENCIES & SKILLS
- Ability to work under own initiative
- Ability to follow written and verbal instructions
- Ability to work to strict deadlines
- Ability to provide training to other team members, and other employees
- Ambitious and willing to work towards specialisation in corporate systems
- Excellent communication and interpersonal skills
- Good documentation skills including Visio drawings
- Previous experience in IT Infrastructure/support and fault finding
- Articulate, literate, presentable, customer facing and technically astute
- Self-motivated, enthusiastic and willing to learn
- Punctuality and good time keeping are essential to this role
- Team player
- Commercial awareness
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