IT Systems Engineer

Boston Consulting Group
Kingston upon Hull, United Kingdom
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
£ 65K

Job location

Kingston upon Hull, United Kingdom

Tech stack

Microsoft Windows
Microsoft Active Directory
Artificial Intelligence
Data analysis
Apple Mac Systems
Computer Security
Dynamic Host Configuration Protocol
Desktop Computing
DNS
Issue Tracking Systems
Information Technology Operations
Microsoft Software
Networking Basics
Power BI
Office365
Peripherals
Information Technology
Epicor ERP
Laptops
Powerapps
User Accounts

Job description

Provide timely resolutions to user issues via phone, email, and our ticketing system, along with on site support for Foxtons branches.

Administer and manage user accounts and permissions within Active Directory

Support and troubleshoot in house CRM software

Deliver a high standard of professional customer service both remotely and face to face

Accurately log and document all issues, actions, and resolutions

Manage and administer mobile devices and the telephony network

Identify trends through data analysis to support effective Problem Management

Liaise with external vendors and third party providers when necessary

Escalate issues and collaborate closely with internal teams, including Development Support and Infrastructure

Build, configure, and deploy laptops and end user hardware

Diagnose, triage, and resolve hardware issues across laptops, desktops, peripherals, and network devices

Perform routine hardware maintenance, upgrades, and component replacements to ensure optimum performance, IT Systems EngineerSomeone, who can own 3rd-line support, build Power Apps, work confidently with ERP (Enterprise Resource Planning), ideally ERP Epicor data, improve cyber security, and help move toward a data platform using Power BI/Fabric.3rd Line Support & IT Operations..., Job Description IT Infrastructure Engineer(Security) Canary Wharf, UK Hybrid (2 days week) Inside IR35 Contract (6+ Months) Key Skills * Creation of technical governance documentation, such as Low Level Designs and * Creation of security focused technical...

Requirements

We are looking for an enthusiastic and customer-focused IT Support Engineer to join our Service Desk team in our Worcester office, as well as delivering on-site assistance to our branches. In this role, you will act as the first point of contact for technical issues raised across the business, providing support via phone, email, and our ticketing system, as well as delivering on site assistance to our Foxtons front offices. You will play a key part in ensuring our staff have the tools, systems, and hardware they need to work effectively, while contributing to the smooth running of our IT operations., A full, current UK driving licence Experience providing IT technical support across hardware and software High proficiency in Windows 10, 11 and macOS administration and support Experience with Exchange/O365 administration and support Strong knowledge of Microsoft applications Active Directory administration, including DNS/DHCP Experience troubleshooting basic networking, software, and printing issues Excellent communication skills with a professional approach to customer service Strong time management skills and the ability to work calmly under pressure Ability to build and maintain strong customer relationships Exceptional customer service skills, with experience supporting diverse user groups, A leading IT recruitment firm is seeking a Head of Systems to manage the Systems Delivery team in London. This role involves providing line management, acting as an escalation point, and collaborating with business stakeholders. Candidates should have experience as a lead...

Benefits & conditions

We Offer £25,000 per annum Fully taxed and insured company car for travel to offices. Company phone and laptop provided Exposure to a dynamic, fast paced business environment Opportunities to work with varied technologies and expand technical expertise

As Londons number 1 estate agency brand,* our customers choose us because we get it done. And we know its our people that make us so successful. In over 40 years serving London and the Home Counties, we have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industrys most influential professionals.

Is it important for you to know our Corporate Social Responsibility before you apply? Great, its important to us too. Whether were providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners lives across all 32 boroughs.

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