IT Support Engineer

IT Support Engineer (1st Line / Service Desk)Travis Talent are recruiting on behalf of a Sheffield-based client for an IT Support Engineer to join their growing team. This is an excellent opportunity for someone with early experience in IT support who is looking to develop their career in a modern, hybrid IT environment.Location: SheffieldSalary: £25,000 - £30,000Type: Full-time, PermanentThe RoleYou will provide first-line technical support across end-user devices and core IT systems, ensuring smooth day-to-day operations. The role will involve troubleshooting, supporting users, and assisting with infrastructure in a hybrid (on-premise and cloud) environment.Key Responsibilities * Provide first-line support for desktops, laptops, mobile devices, and peripherals * Troubleshoot hardware, software, and basic network issues * Support Windows/macOS and common business applications * Assist with user accounts, password resets, and access issues * Monitor servers and assist with basic administration tasks * Perform system patching and updates across devices * Support Microsoft 365, Active Directory, and cloud platforms * Log and manage tickets, ensuring clear communication with usersAbout You * 1-2 years' experience in IT support or service desk role * Understanding of Windows OS and basic networking (TCP/IP, DNS, DHCP) * Experience troubleshooting end-user hardware * Strong communication and customer service skills * Ability to prioritise workload in a ticketing environmentDesirable Skills * Exposure to Microsoft 365, Active Directory, Azure/Entra ID * Experience in hybrid IT environments * Familiarity with endpoint management tools * Relevant certifications (CompTIA A+, Network+, Microsoft Fundamentals)Why Apply?This is a great opportunity to join a supportive IT team where you'll gain exposure to modern technologies and develop your technical skillset. The role offers clear progression and the chance to build a long-term career in IT Similar jobs, Teaching Assistant - Sheffield (S20) * Sheffield (S20) * Full time | Long-term * £90-£105 per day (dependent on experience and responsibilities)Are you passionate about supporting children to thrive both academically and personally? Do you want to be part of a welcoming,..., Are you a CAD Technician looking to build a long-term career in the UK rail and infrastructure sector? Do you enjoy producing high-quality designs and want to develop your skills across low voltage electrical, M&E and building services projects?Salary: £30,000 to £45,000... © 2026, Jobsora.com

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