Technical Support Engineer

At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it's our people who make this happen.Customer Support EngineerPermanentMilton Keynes: £24,754 - £27,000On-site 5 x days a weekIntroduction You'll step into a role that puts you right at the heart of AQA's scanning operations, helping to ensure exams are processed accurately and on time for learners across the UK and internationally. You'll be joining a close-knit engineering team where your practical mindset, curiosity and problem-solving skills will make a meaningful impact every day.Purpose of the Role You'll play a key role in maintaining, supporting and servicing AQA's specialist scanning equipment. Your work will directly contribute to ensuring exam scripts are digitised quickly and accurately, helping markers access them efficiently so students receive the right results. You'll support both internal and international customers, and you'll be part of an engineering team that's continuously improving its processes to deliver exceptional reliability.Key ResponsibilitiesServicing, testing and repairing scanners throughout the year, especially during the busy exam series.Supporting internal and overseas customers with technical queries, diagnostics and maintenance.Assembling and testing precision electro-mechanical components and following detailed work instructions.Provide in-house maintenance and repair of AQA products.Carry out in-house installations and conduct user training on AQA products.Support customers using AQA scanners and software via the helpdesk.Workshop maintenance and repair of AQA products.What We Are Looking ForCommunicates clearly and confidently, especially when explaining technical issues.Enjoys practical, hands-on engineering work and can follow detailed instructions accurately.Has experience working in an engineering or technical environment.Works well under pressure, especially during peak exam periods.Can commit to working six days a week during the May-July scanning series.PC-literate with good experience of Windows 10/11, MS Word and MS Excel.Good mechanical aptitude and ability to accurately follow instructions.Strong effective communication skills (both written and verbal) and a customer-care attitude.Ability to deliver to time and quality, ensuring high level of work quality.Work well under pressure, adaptable and positive to change, able to work as part of a team and independently.Available for shifts and extended hours in peak periods; available for travel within the UK and overseas occasionally.Hold a full, valid UK driving licence.What's in It for YouHands-on experience with specialist scanning technology and opportunities to develop new technical skills.25 days' annual leave, rising to 30 with service, plus bank holidays and extra closure days at Christmas.a 35-hour working week with flexible working arrangements.an excellent contributory pension scheme (6%-11.5% depending on your contribution).life assurance, BUPA PMI, and health cash plan.enhanced maternity and paternity schemes.Diversity and Inclusion Statement At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone-regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background-is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.Application Process To apply, please submit your application via the link. The application deadline is Thursday 26th March. This process will include two interview stages.Essential CriteriaPC-literate with good experience of Windows 10/11, MS Word and MS Excel.Previous experience of working in a team of engineers providing support to internal and external customers.Conduct repetitive work to a high level of quality.Able to deliver to time and quality.Ability to accurately follow instructions.Good mechanical aptitude.Strong effective communication skills (both written and verbal).Customer care attitude.Able to understand and follow detailed work instructions/technical drawings.Intermediate computer skills.Work well under pressure.Adaptable and positive to change.Ability to work as part of a team and as an individual.Desirable CriteriaQualified to at least ONC standard or equivalent NVQ or EAL.#J-18808-Ljbffr Similar jobs, Job Description Operations and Customer Support Specialist Location: Milton KeynesHours: 40 hours per week (flexibility required)Start Date: April 2026 Are you organised, proactive, and ready to play a key role in keeping warehouse and operational workflows running..., Technical Support Engineer Location: Broughton If you are interested in applying for this job, please make sure you meet the following requirements as listed below. 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