IT Support Technician

• The first point of call for all IT issues ranging from 1st line to 3rd
• To diagnose and resolve software and hardware incidents which occur in operating systems and across a range of software applications
• To assist all our users with any logged IT related incident when called upon
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support team members or external suppliers where necessary
• To accurately record, update and document requests using the IT Helpdesk system
• To install and configure new IT equipment
• To resolve issues, troubleshoot, test and train users on our CRM system
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.
• To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient

Any MS based Qualifications Skills O365 / Windows Server / Win10 / AD & GP / Netowking / Intune / Autopilot, We are looking for a hardworking IT Support Technician to join our friendly team. As an IT Support Technician you will:

• Be passionate about IT
• Windows 10 proficiency
• Office 365 / Exchange / SharePoint / Intune
• Windows Server - all versions
• Active Directory & Group Policy
• Networking knowledge including switches & wireless
• TCP/IP, DHCP, DNS, VLAN/Routing
• Knowledge of VoIP
• Broad knowledge & experience of 'day to day' IT Support issues and the aptitude to use past experiences to support the helpdesk with any range of issues
• Be a team player working as part of a team of professionals on a range of IT projects
• Be well organised with the ability to multi-task and prioritise
• Be an excellent communicator demonstrating effective verbal and written communications skills
• Have excellent attention to detail
• Have a driving license and your own vehicle

Full Training / Bupa Cashplan / Pension / 22 days Hols + Bank Additional Benefits Voucher Schemes / Company Events Region West Yorkshire, Salary: £27,000

Location: In office - Horsforth (some travel around Leeds and surrounding areas)

Hours: 9am to 5:30pm

Holidays: 22 plus Bank Holidays rising to 25 days over time

Time off in lieu and or overtime offered with project work

Training: Online training within infrastructure (1/2 to full day per month|)

Fast growing business with huge personal development options

Greatest benefit of the role: True engineer position covering the full 360 of infrastructure - route to 3rd line guaranteed., * Up to £27,000 DOE

• Be part of an award winning team
• Full Training and Development
• Numerous employee benefits including BUPA cashplan, Pension Scheme, Eyecare vouchers, Childcare vouchers
• One day a month training day
• Annual Company awards dinner and Summer Event