Projects Support Assistant
Role details
Job location
Tech stack
Job description
Assisting in the delivery of technology enhancing projects, working alongside our IT
and Operations Project Coordinators
Providing hands on, first line IT support to the Business with the assistance of our IT
Project Coordinator and Managed IT Support Provider where necessary
Liaising with and escalating issues to third party software vendors and
support partners to provide successful and timely resolutions
Supporting data management, control and reporting.
Performing setup, deployment & IT equipment provision to Staff, Occasional hardware maintenance of PCs and printers
Requirements
Excellent communication skills, written and verbal
Ability to work with all levels of staff
Proactive self-starter focused on system improvement
Strong planning and organizational skills
Able to work as a team and independently
Ability to work calmly under pressure to tight deadlines
Required:
IT Systems/ Support experience
Good knowledge of Microsoft 365 premium office suite
Advanced Excel user
Knowledge of Active Directory Users & Groups
Basic network comprehension of TCP/IP & DNS
Ability to troubleshoot hardware issues (desktops, laptops, printers & mobiles)
Desirable:
Microsoft 365 Admin Centre experience
SQL Management Studio
Microsoft Dynamics Business Central & Mobile Nav
Microsoft Teams & Sharepoint admin
Microsoft Power BI
Microsoft Intune MDM
Conditional Access and Authenticator MFA
