Helpdesk Administrator

As a Helpdesk Administrator within a hospital setting, you will be the first point of contact for internal staff, ensuring that requests, issues, and queries are handled efficiently and professionally., * Logging and managing helpdesk requests via phone and email

• Coordinating maintenance and facilities tasks across the hospital
• Liaising with contractors, engineers, and internal departments
• Prioritising urgent issues in a healthcare environment
• Maintaining accurate records and updating internal systems
• Delivering excellent customer service to hospital staff and stakeholders

• Previous experience in a helpdesk, administration, or customer service role
• Strong communication and organisational skills
• Ability to work under pressure in a busy environment
• Good IT skills (email, databases, job logging systems)
• A proactive and problem-solving mindset
• Reliability and flexibility to work assigned shifts

Experience in a healthcare or facilities environment is desirable but not essential.