IT Support Technician

A new and exciting opportunity has arisen for an IT Support Technician to join our growing team. This role is ideal for a proactive individual with strong troubleshooting skills and hands-on experience supporting users across hardware, software, and network environments.

You will play a key role in ensuring the smooth operation of IT systems, supporting colleagues, and contributing to continuous improvement across our technology environment.

Tech Environment:

Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint) Active Directory, Exchange Networking (TCP/IP, DNS, DHCP) Remote Support Tools & Ticketing Systems, * Provide first-line technical support by diagnosing and resolving hardware, software, and network issues, including repair or replacement of components such as cables and motherboards.

• Capture, log, and manage incidents using call management systems in line with agreed Service Level Agreements (SLAs).
• Install, configure, and maintain computer hardware, peripherals, operating systems (Windows), and authorised business applications.
• Troubleshoot system, application, and network connectivity issues (TCP/IP, DNS, DHCP).
• Support users via phone, remote access, or in person, including onboarding new users, account setup, and password management using Active Directory.
• Monitor system performance, perform regular updates, and assist with routine backups to ensure data integrity and system reliability.
• Configure and support network components, including routers and firewalls, and manage user access permissions.
• Maintain accurate documentation of incidents, resolutions, and IT assets using ticketing systems.
• Build, configure, and troubleshoot desktops, laptops, and mobile devices (PCs, printers, scanners, tablets, and smartphones).
• Support and maintain software including Microsoft Office (O365, Office suite, Outlook), Adobe applications, and related tools.
• Work with tools such as Active Directory, Exchange, and call management systems.
• Provide clear communication to non-technical users and collaborate effectively to resolve issues within SLA timelines., You will be joining a collaborative team where you'll be encouraged to contribute ideas, improve processes, and grow your technical skillset while delivering high-quality IT support services.

• Proven experience in IT support or helpdesk roles.
• Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with ticketing systems and remote support tools.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills with the ability to support non-technical users.
• Ability to prioritise workload and work under pressure to meet SLAs.
• Relevant certifications (CompTIA A+, Network+, ITIL) are desirable., * DevOps: 2 years (preferred)

Job Types: Full-time, Permanent

Pay: £34,000.00-£42,000.00 per year

Benefits:

• Employee mentoring programme
• Flexitime
• Free parking
• Work from home