IT Support (on-site)
Role details
Job location
Tech stack
Job description
To ensure the seamless operation of end-user devices and related technologies, including laptop builds, Microsoft 365 and Google administration, and office infrastructure support, while resolving technical issues across software and hardware.
This role is based in our Bournemouth, Dorset office, supporting both on-site and remote team members.
Experience supporting telephony systems is essential, as maintaining the commercial continuity of our sales team is a critical part of this role., * Monitor, maintain, and troubleshoot end-user computing infrastructure, including hardware, software, and peripheral devices
- Monitor and maintain third-party online telephony systems, including managing IVRs and telephone number reputation management tools
- Provide technical support to end-users, ensuring timely resolution of hardware, software, and network-related issues
- Perform system upgrades, patches, and firmware updates to maintain security and performance standards
- Plan and forecast equipment provisioning
- Facilitate GDPR and compliance processes
- Triage and escalate internal support tickets as required
- Implement and enforce security protocols, including antivirus software, firewalls, encryption, and access controls
- Stay up to date with emerging technologies and industry best practices to continuously improve the end-user computing environment
- Ensure appropriate licensing across all systems and platforms
- Support and maintain office infrastructure, including wired and wireless networks
- Maintain an accurate asset register
- Manage incidents and service requests, ensuring resolution within SLA
- Liaise with and manage third-party technology suppliers to resolve incidents
- Manage suppliers for software and services
Requirements
Minimum 2 years' in technical support
Strong knowledge of Azure stack, including Microsoft 365 Experience supporting VoIP and telephony systems Experience with remote device management tools (e.g., Intune or equivalent) Excellent stakeholder management skills Friendly, approachable, and customer-focused attitude Strong time management and organisational skills
Desirable:
- Google Cloud knowledge
- MySQL experience
- Familiarity with bespoke web applications
- PHP knowledge
- Power BI experience
- HubSpot CRM knowledge
Benefits & conditions
Funded course of your choice after probation Generous holiday allowance plus bank holidays, including an extra day for your birthday/appreciation day £50 Amazon voucher for your birthday Company pension scheme Refer-a-friend scheme Inclusive culture and positive working environment Regular staff social events, Salary will be dependent on experience.
We are an equal opportunity employer, always looking for the right talent based on merit for every position. learndirect believes passionately in including all employees equally in the learndirect culture and mission. We actively encourage diversity of thought and champion our talented individuals.
Proposition: Empowering people to reach their potential
Our Mission: Removing barriers (time, tech, cost) to enable a 'learning lifestyle'.
Our Vision: To create the modern approach to learning
Our Values: Working with PACE we strive to be:
Passionate "We show pride, enthusiasm, and dedication in everything that we do, for our learners, our customers, ourselves, and each other".
Agile "We positively embrace and respond quickly to change through a flexible, proactive workforce that seizes opportunities".
Courageous "We challenge the norm, creating continuous business improvement and opportunities through entrepreneurial thinking balanced with a sound commercial approach".
