Site Reliability Engineering Professional

This role is key to supporting a key customer by delivering and enhancing network tooling, automation, and lab infrastructure that underpin mission-critical services. As part of BT's commitment to building the best networks and delivering top-tier service across Europe, you'll directly contribute to our ambition to be number one for Service. Your work will help drive continuous improvement and innovation, supporting not just our customers, but our colleagues, communities, and the country., * Supporting the implementation and optimisation of CI/CD pipelines, automation frameworks, and Infrastructure as Code (IaC) solutions using Cloud, Git, and container technologies.

• Maintaining and enhancing monitoring tools to maximise system uptime, performance, and reliability, while actively contributing to improvements in Site Reliability Engineering practices and workflows.
• Installing, configuring (including networking), administering, troubleshooting, and managing virtual machines, along with integrating tools via APIs.
• Investigating and resolving technical issues assigned by the Tools Manager, and participating in technical meetings, change advisory boards, and service reviews as needed.
• Creating and maintaining high-quality technical documentation - covering processes, procedures, and work instructions - in line with internal standards and quality frameworks.

Please note you must either hold or be eligible for SC (Security Clearance) for this role, which will require a minimum of 5 years working history in the UK to be eligible., * Hands-on experience with server operating systems, both Windows Server and Linux, plus advanced knowledge of VMware environments (including vCenter); experience with network change implementations supporting incident resolution and project delivery.

• Demonstrated ability to create detailed, consumable documentation for tooling deployments, automation (including CI/CD), recovery, testing, and implementation planning.
• Solid scripting and development skills across a range of technologies including Python, PowerShell, HTML, JavaScript, SQL, XML, REST, SOAP, and experience developing operational procedures, processes, and scripts.

Desirable skills/experience

• Proven track record of working effectively within ITIL-aligned environments, with hands-on experience using ITSM platforms such as ServiceNow, and a deep understanding of service management best practices.
• A collaborative working style, with experience engaging suppliers and cross-functional teams to drive solutions, service improvements, and successful project outcomes.

Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme - 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

Flexible Working This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.