Customer Solution Design Specialist

Our team lead the way for implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft and technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs to name but a few.

We take High Level Designs into the Low Level detail at the Post-Sale stage, then implement the solution followed by thorough testing before handing over into the relevant support or managed service teams.

We're looking for someone who not only has the technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive to completion. Keeping the customer at the heart of everything they do. You'll need to have the ability to translate the technical and business perspectives and to lead others.

What you'll be doing

• Collaborate with customers to understand their technical requirements and translate them into clear, detailed solution designs using established design methodologies.
• Lead the technical direction of projects, ensuring optimal solution design that meets customer needs and aligns with best practices.
• Oversee review and validation processes for new developments and existing products, ensuring seamless integration and considering the broader impact on the product roadmap.
• Drive continuous improvement in design and delivery capabilities for end-to-end technical solutions.
• Manage customer solution design engagements, including creating statements of work and coordinating any third-party deliverables.
• Build strong, trusted relationships with senior stakeholders by providing expert service design guidance and influencing strategic decisions.
• Resolve complex solution and service challenges, lead root cause analysis, and manage escalations effectively.
• Identify potential risks proactively and implement robust controls and mitigations, ensuring compliance with industry standards and company policies.

Strong stakeholder management skills: The ability to lead and motivate especially when a project may prove challenging.

Be a team player by supporting colleagues and sharing knowledge whenever beneficial for current and future projects.

Collaborate with our wider teams such as Pre-Sales, Project Management and Support colleagues.

Understand the post-sale customer requirements as outlined by Pre-Sales, providing technical support and accountability throughout the implementation life cycle.

Develop trusted customer relationships and deliver outstanding customer experience.

Experience in defining and creating low level design documentation in line with customer requirements.

Ownership and accountability of risks deploying relevant mitigations, from initial handover and during implementation.

Required skills/ certifications

Proven experience in network design, ideally with enterprise or public sector clients.

HPE Aruba certified to Associate level (changed to Associate level) with a solid working knowledge of the following:

Aruba AOS-S Switches

Aruba AOS-8 WLAN

Aruba AOS-CX Switches

Aruba AOS-10 WLAN

Aruba Central

Aruba ClearPass

Aruba SD-WAN

Knowledge of Cisco networking technologies advantageous:

Traditional Cisco WAN

Traditional Cisco LAN

At BT, we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people - whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up.
• Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer's leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100's of retail discounts including the BT shop

Flexible Working This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.