IT Support Technician

As our IT Support Technician, you'll be the first point of contact for our customers - helping to troubleshoot issues, install software, set up user accounts, and escalate more complex problems to senior engineers when needed. You won't be left to sink or swim; you'll be supported by people who want you to succeed.

We're looking for a tech-savvy, people-friendly problem solver to join our team. Just as important as technical ability, we care about attitude, teamwork, and being a decent human to work alongside., We care more about your mindset than your CV. If you're curious, proactive, and keen to learn, you'll do well here. Ideally, you'll have:

• A genuine interest in technology - whether that's gaming, building PCs, or fixing Wi-Fi issues
• Some customer service experience (retail, hospitality, or any people-facing role)
• A logical approach to problem-solving
• Good communication skills and a positive attitude
• A willingness to learn, take initiative, and work as part of a team
• Some familiarity with Windows, Microsoft 365, or basic networking concepts is helpful, but not essential

Previous IT support experience is a bonus, but not essential - full training will be provided., * Applicants must have the right to work in the UK

• A full UK driving licence is desirable
• This is an office-based role. Applicants must already be based within a reasonable commuting distance of Witney and able to attend the office regularly.
• We are unable to consider applicants who are currently based overseas.

Ready to Apply?

If you're looking for a role where you'll be supported, encouraged, and treated like part of a team - not just a number - we'd love to hear from you, even if you don't tick every box.

Why You'll Love Working Here

• A friendly, supportive team where people genuinely enjoy working together
• Real mentoring and hands-on learning, not just being handed tickets
• Clear opportunities to grow your skills and progress your career
• We recognise good work, celebrate milestones, and make an effort to keep things enjoyable as a team
• Paid holidays and company pension
• Free on-site parking
• Flexible working options once you're up to speed, * Company pension
• Employee discount
• Free parking
• On-site parking

Ability to commute/relocate:

• Witney OX28 5AP: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you able to work the rotating shifts (8:00-16:30 and 8:50-17:20), Monday to Friday?
• Where are you currently based (town/city)?
• When would you realistically be able to attend our Witney office for your first working day if successful?

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)