IT Support Engineer (Office-based + Onsite)

This is primarily an office-based role, delivering remote support to customers, with occasional onsite visits when required.

You will:

• Take full ownership of support tickets from start to finish
• Work within a structured MSP environment using modern tools
• Deliver fast, high-quality support to business customers
• Support a mix of IT, networking, and VoIP environments, * Provide remote IT support via phone, email, and remote tools
• Diagnose and resolve issues across Windows desktops, servers, and Microsoft 365
• Manage and prioritise tickets within HaloPSA
• Monitor and maintain systems using NinjaOne
• Proactively identify and resolve issues before they impact users
• Configure and support:
• Microsoft 365 (Exchange, SharePoint, Teams, Entra ID)
• User accounts, permissions, and security policies
• Endpoint devices
• Support and troubleshoot:
• Networks (routers, firewalls, Wi-Fi, VPNs)
• VoIP / hosted telephony systems (SIP, handsets, call issues)
• Work with:
• Endpoint security (SentinelOne + Huntress)
• Backup solutions (Acronis)
• Maintain accurate documentation in Hudu
• Carry out onsite visits when required
• Deliver excellent customer service

We're particularly interested in engineers with MSP experience and familiarity with:

• RMM platforms (e.g. NinjaOne or similar)
• PSA systems (e.g. HaloPSA or similar)
• Documentation tools (e.g. IT Glue / Hudu)
• Endpoint security / EDR tools
• Backup platforms
• Exposure to VoIP / hosted telephony systems
• Basic Linux knowledge (desirable)

Experience with similar tools is absolutely fine., * 2+ years IT support experience (MSP preferred)

• Strong Microsoft 365 and Windows knowledge
• Solid networking fundamentals
• Comfortable working in a fast-paced environment
• Confident communicator (phone + customer-facing)
• Proactive, self-sufficient mindset
• Full UK driving licence

What You'll Get

• A key role in a growing business backed by an established provider
• Real autonomy (no micromanagement)
• Exposure to modern MSP tools and technologies
• Opportunity to grow as Rocket MSP scales

Important

This is not a passive helpdesk role. We're looking for engineers who take ownership, solve problems properly, and communicate clearly with customers.

Apply

Please include a short summary of your experience and why this role suits you.

Job Types: Full-time, Permanent

Pay: £28,000.00-£38,000.00 per year

Benefits:

• Company pension
• Life insurance
• On-site parking
• Private medical insurance

Rocket MSP is a modern IT support provider delivering fast, reliable, and no-nonsense IT services to small and medium businesses. We are part of Rocket Fibre, an established international network provider serving over 16,000 customers, giving us a strong platform for growth. We provide a fully managed service across IT, connectivity, and VoIP, with a focus on automation, security, and high-quality support. We're building a small, high-performance team - no corporate layers, no ticket passing, just people who take ownership and deliver results.