IT Service Desk Engineer - 12 month fixed term (Home Based)

As part of the IT Services Team, the IT Helpdesk Support Engineer will be responsible for providing technical support on Dimensions IT systems by phone, email and remote support as part of the IT Helpdesk Team., Your main duties will include:

• To log all customer incidents and tickets accurately in the incident management system (Halo System).
• Provide fault diagnosis and user support / training to successfully resolve as many issues on a first time fix basis.
• Pro-actively monitor, review and chase outstanding tickets and ensure that a high level of customer service is provided at all times to all customers and users.
• Take ownership of problems and be proactive when dealing with user issues., * As Disability Confident Leaders, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees
• As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 03003039150.
• We now have British Sign Language (BSL) translated videos for all of our recruitment communications.

It would be an advantage if you have experience of Multi - Factor Authentication. (MFA)., * Previous experience of working in a customer facing environment

• Ability to communicate with colleagues with varying levels of IT skills in potentially pressured circumstances Office products
• Demonstrable experience of working with Microsoft operating system and Microsoft office products
• Able to problem solve and think creatively to gain a positive outcome.

• Up to 35 days' annual leave entitlement (including bank holidays)
• Staff discount shopping scheme 'Rewarding Dimensions'
• We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday.
• Employee Assistance Programme
• Pension scheme
• Long Service Awards
• Qualification scheme
• Employee recognition scheme 'Inspiring People'
• Discounted health and dental cover
• Life Assurance
• Bike to Work Scheme
• Season Ticket Loan

Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2025 - now 6 years in a row!