IT Support Technician

We are seeking a reliable and customer-focused IT Support Technician to provide first-line technical support to end users. This role is responsible for maintaining desktop systems, troubleshooting issues, and ensuring smooth day-to-day IT operations., * Provide 1st line support for hardware, software, and user issues

• Install, configure, and maintain desktop and laptop systems running Microsoft Windows
• Diagnose and resolve hardware and software faults
• Support email systems (client and basic server-side tasks)
• Perform system builds, imaging, and software deployments
• Manage antivirus systems and endpoint security
• Troubleshoot printers, including configuration and connectivity
• Assist with basic network issues (Wi-Fi, cabling, IP addressing)
• Maintain accurate documentation and ticket updates

• Strong knowledge of Windows desktop environments
• Basic networking knowledge (TCP/IP, Wi-Fi, cabling)
• Experience with PC hardware support and troubleshooting
• Familiarity with patch management tools (e.g. Action1, WPKG)
• Good understanding of common business software
• Strong problem-solving and communication skills

Desirable (Not Essential)

• Basic knowledge of Linux systems
• Familiarity with PowerShell or scripting

Typical Profile

• Entry-level to junior IT professional
• 0-2 years of experience in IT support

• £31,000 - £36,000 depending on experience.
• £30k-£36k Pro rata for 40 hours/week