1st Line IT Support Technician
Role details
Job location
Tech stack
Job description
Reporting to our Senior 2nd Line IT Support Technician and based at our head office in Oxford, Woodstock, you will play a key role in providing support to a diverse group of approx. 1350 users, responding to incidents and requests in line with company SLA's. You'll be part of a team that is the first point of contact for all IT queries submitted via telephone, self-service portal and walk-ups. You'll deal with a variety of hardware, software, telephony and mobile device issues, and will have the opportunity to gain insight into infrastructure-based technology, making the move into a more technical environment as part of your personal development and growth in Ridge., Our 1,400+ people bring a vast range of skills, delivering a professional mindset, gritty discipline and a genuine passion to every one of the thousands of projects they undertake each year. They're the foundation of our success - they drive our vision, embody our values and separate us from the competition. Come and join us if you're hungry to be part of an exceptional team - if you put quality first - if you're motivated by ingenuity and if you're always aspiring to be the very best.
- Quality
- THE CORNERSTONE OF OUR BUSINESS.
From concept to execution, our work is driven by passion, technical expertise and an uncompromising commitment to excellence - delivering solutions that stand the test of time. We don't need - or want - to be the biggest. Just the best.
- Ingenuity
- AS STANDARD.
We question assumptions and look beyond the obvious - applying technical depth and creativity to solve problems that matter. We find better ways today, then improve on them tomorrow.
- Partnership
- BUILT ON TRUST. GROWN OVER TIME.
Since 1946, strong relationships have shaped everything we do. We listen, challenge with care, and stay with you for the long haul - turning shared goals into lasting impact.
- Aspiration
- THE FIRE IN OUR BELLY.
Requirements
First and foremost, you'll need to be interested in IT. You'll be self-motivated, conscientious, methodical and organised, with the ability to liaise with customers at all levels of a business whilst always demonstrating excellent customer service. You'll possess a logical approach to problem solving and be able to multitask. Essential skills:
- Basic troubleshooting experience of hardware, software, printers, and network connectivity issues
- Knowledge of working with and supporting Microsoft Windows 10/11, Word, Excel, and PowerPoint
- User account management using tools like Active Directory
- Device setup and configuration, including laptops, desktops, and mobile devices
- Excellent communication skills both verbal and written
- Attention to detail and the ability to follow documented procedures.
Benefits & conditions
We start with a vision - then push the boundaries of what's possible. With bold ideas and a clear view of the future, we turn ambitions into meaningful outcomes. Your benefits The benefits package we have put together for you supports every aspect of your life. Annual leave A healthy holiday allowance that starts at 25 days pa, plus the option to buy, carry over or sell. Community spirit You can take three volunteering days each year to spend time on causes close to your heart. Mental health Mental Health First Aiders are here to support you, backed up by Unum's Help@hand app. Financial benefits A path to peace of mind: life assurance, pension scheme and income protection. Physical wellbeing Your health is a priority for us too, so we offer medical insurance, private GP access and discounted gym membership. Flexible working Our flexible approach to hybrid working is there to suit you, your family and your team. Career development A pathway at Ridge that's focused on your professional, personal or educational aspirations. Extra benefits Performance bonus, car allowance and more based on your role - and progression.
