Lead Data Analyst

We are seeking a proactive and detail-oriented Lead Data Analyst to join the Business Planning Group (BPG) team. This position will be key in leading the creation and build-out of a standardised reporting and operational service offering for Shared Services. This role will leverage the established experience and developed approaches of the BPG team to guide the development and implementation of consistent reporting frameworks, system administration processes, and capacity planning models across Sheffield and other Shared Service centres including US; driving measurable business impact, operational efficiency and decision transparency. The role will lead cross-functional initiatives, influence senior stakeholders and ensure consistency, governance and continuous improvement across Shared Service Centres working toward a fully standardised and globally integrated operating model. What your day will look like:

• Lead the design, implementation and governance of standardised MI and performance reporting frameworks across Shared Service Centres
• Translate operational data into commercially relevant insights that directly support leadership decision-making
• Establish and maintain KPI definitions, reporting standards and data governance controls to ensure consistency across regions
• Identify recurring inefficiencies within reporting, workforce planning and system administration processes and implement sustainable improvements
• Own the roadmap for reporting enhancements, ensuring alignment with firm standards and transformation priorities
• Lead small cross-functional initiatives related to reporting standardisation, automation and operational optimisation
• Provide structured mentorship and workflow oversight to junior analysts within the team
• Present complex analytical findings clearly to senior operational leadership and cross-functional stakeholders
• Identify operational risks within reporting or capacity planning processes and implement corrective controls
• Champion adoption of automation tools and scalable BI capabilities to future-proof Shared Services operations

The team: The Business Planning Group currently consists of four team members supporting the Sheffield Shared Service Centre, with scope expanding to include the US Shared Service Centre. The team's core responsibilities include performance reporting, administration of shared service systems, and workforce planning. On a day-to-day basis, the team works closely with operational leadership to deliver actionable performance insights, using data to improve efficiency, productivity, and quality, and to enable informed, data-driven conversations across the organisation in the UK and globally.

• Significant experience in MI reporting, business intelligence or operational analytics within a Shared Services, Contact Centre or similar operational environment
• Demonstrated experience leading reporting standardisation, optimisation or transformation initiatives
• Advanced working knowledge of Power BI, Excel and reporting/data visualisation best practices
• Experience contributing to workforce planning or capacity modelling frameworks
• Experience administering or configuring Clarizen, ServiceNow or similar workflow platforms
• Proven ability to influence senior stakeholders using data-driven insight
• Strong understanding of KPI definition frameworks, data governance principles and operational performance management
• Experience mentoring or supporting the development of junior analysts

Preferred skills:

• Experience supporting or developing in operational backgrounds or similar such as Contact Centre/Shared Service Centre MI
• Understanding of data governance and operational excellence principles
• Exposure to international collaboration or multi-region service models
• Experience of SQL, VBA, Power Apps, Power Automate, Power BI Semantic Model or Azure would be beneficial

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our workforce at Fragomen, and we are fully committed to providing equal opportunities. At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our UK offerings include:

• Competitive Salary: We offer salaries that reflect your skills and experience
• Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
• Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
• Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
• Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
• Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
• Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need

What to expect:

• Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
• If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
• After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
• At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs

At Fragomen, we are more than a global immigration services provider - we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities. We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices ("RBP") prioritize Fragomen's social responsibility through a cohesive strategy covering five key focus areas: Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being and Pro Bono. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website - . Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status. All offers and/or employment contracts are contingent upon the successful completion of the Firm's pre-employment screening process. This process may include verifying the candidate's identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.