On-site IT Support Engineer (Sittingbourne, Kent)

We are seeking a highly skilled Onsite IT Support Technician to join our team. The successful candidate will provide essential support at our IT Link Center, handling a wide range of hardware and software issues, including support for desktops, laptops, windows & MacOS and various peripheral devices. This role requires a proactive individual with more than 2 years experience in deskside IT support., * Manage and resolve tickets using ServiceNow, ensuring timely and effective solutions to IT issues.

• Provide support for all operating system issues related to Microsoft Windows and Apple OS.
• Offer "how-to" assistance for end-user assigned IT devices and software.
• Perform hardware support tasks such as RAM upgrades, keyboard exchanges, and SSD hard drive replacements.
• Assist with software-related issues across both standard and non-standard applications, including the Microsoft Office 365 suite and software deployment.
• Provide smart hands support for MFPs, printers, scanners, servers, and storage systems, including routine maintenance like toner replacement.
• Handle smartphones and portable devices for SIM card handling and provisioning.
• Support meeting room setups including audio and video equipment.
• Perform network cabling, port patching, and manage Wi-Fi networks, including the replacement of routers, hubs, and switches.
• Maintain documentation for asset management, knowledge management, and site operations.
• Manage stock levels for incoming and outgoing IT goods.
• Conduct end-user training and educational workshops to improve IT literacy.

Do you have experience in macOS?, * At least 2 years' experience in a Deskside IT support role.

• Excellent oral and written communication skills in the local language and English.
• Strong interpersonal skills and the ability to work effectively in a team environment.
• Familiarity with industry-standard IT skills and technologies, as detailed in the responsibilities section.
• A proactive approach and a commitment to providing excellent customer service.

Preferred Qualifications:

• Certifications in Microsoft, Apple, or other relevant IT fields.
• Experience in managing IT support in a corporate environment.

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health, dental, and vision insurance.
• Retirement plan options.
• Opportunities for professional development and certification.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.