2nd/3rd Line Service Desk Technician

· Deliver advanced IT support including Microsoft 365, Azure, Intune, and Enterprise Apps (SSO).

· Perform server administration, Active Directory management, patching, and backup restoration.

· Lead network troubleshooting and advanced firewall configurations, VPN, and ADVPN.

· Handle VOIP deployments and advanced telephony configurations.

· Implement security best practices, monitor endpoint protection, and respond to incidents.

· Mentor and support junior team members, providing knowledge sharing and escalation guidance.

· Produce high-quality documentation, change control compliance, and technical guides.

· 3+ years in advanced IT support / 3rd line / enterprise environments.

· Strong Microsoft server, Azure, and endpoint management experience.

· Advanced networking: firewalls, site-to-site VPNs, network topologies, ADVPN.

· VOIP and telephony systems knowledge.

· Security: phishing response, incident escalation, vulnerability management, Cyber Essentials

· Excellent problem-solving and communication skills; proactive and client focused.

· Holding of industry recognised certification such as: Microsoft, Fortinet, Comp TIA is advantageous, * Customer service: 3 years (required)

• Technical support: 3 years (required)

Licence/Certification:

• Driving Licence (required)

Willingness to travel:

• 25% (required)

· Free onsite parking

· Company pension and health insurance

· Company workwear

· Paid industry certifications

· Team events

· Career growth opportunities

Working Hours:

You will be predominantly based in our office in Ellesmere Port but will also spend time visiting client sites across the UK, which may include overnight stays during the week.

· Rotational shift pattern (Week 1: 8-4, Week 2: 8-4, Week 3: 9-5, Week 4: 10-6 with OOH)

· Out-of-hours coverage 1 in 4 pattern, with supplementary pay

Salary: £30,000-£35,000 + OOH (£2,200 approx.)

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking
• Private dental insurance
• Private medical insurance

Our clients rely on us as trusted partners for a variety of services such as connectivity, applications, equipment, security, and disaster planning. We are a people first business, and this shines through in everything we do. Our clients rely on us as trusted partners for a variety of services such as connectivity, applications, equipment, security, and disaster planning. We are a people first business, and this shines through in everything we do.