Software Support Desk Professional

• Troubleshoot and resolve issues within client systems
• Provide support to clients via email and telephone
• Investigate technical issues and liaise with the development team when required
• Document troubleshooting steps and resolutions
• Deliver a high standard of customer service
• Assist in the production and maintenance of HTML-based report templates

What TEAMS Software Can Offer You

This is a great opportunity to join a team of ambitious and passionate professionals. You

will be part of our Technical Support Team, working in a varied and hands-on role with

real opportunities for growth and progression as the company continues to expand.

We promote a friendly and open working environment where your ideas and input are

valued. Alongside supporting our clients, you'll be part of a team where conversations

Our ideal candidate will have experience working in a software support role, with

knowledge of HTML and SQL. However, full in-house training will be provided, so a

willingness to learn is just as important.

You should also be able to demonstrate:

• The ability to work through problems independently and support others when required
• Strong problem-solving skills
• Excellent customer service skills and a professional telephone manner
• Strong written and verbal communication skills
• A willingness to learn and develop your existing skillset
• Good time management with the ability to prioritise and manage multiple tasks
• Eligibility to work in the UK, Schedule: Monday to Friday

Education: GCSE or equivalent (preferred)

Experience:

• HTML: 2 years (preferred)

• 28 days holiday (including bank holidays)
• Company pension scheme
• Additional holiday entitlement after 3 years' service (1 extra day per year)
• Wellness programmes
• Opportunity for professional development and career progression
• Free cofee/tea, Job Types: Full-time, Permanent

Pay: From £27,500.00 per year

Benefits:

• Additional leave
• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking

Work authorisation:

• United Kingdom (required)

We are TEAMS Software, the creators of the TEAMS system (our in-house platform, not Microsoft Teams), which has become a leading supplier of asbestos surveying and management software to the compliance industry. Our software is used by some of the UK's and New Zealand's largest consultancies and consists of multiple products running across a range of platforms, including Web Applications, Desktop Applications, and Mobile Applications on Android and iOS. We are not content to sit back and keep things ticking over. We are constantly working on ambitious plans to further develop our software, introduce new features and services, and ensure our platform remains modern, innovative, and aligned with the