Junior Product Owner
New Appointments Group Limited
Dover, United Kingdom
6 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
Junior Compensation
£ 38KJob location
Remote
Dover, United Kingdom
Tech stack
Issue Tracking Systems
System Testing
Job description
We're looking for a Junior Product Owner to support the development and improvement of a global customer support and aftersales platforms, including a Self-Service Portal and ticketing system. This is a great opportunity for someone from a Service Desk, Application Support, Business Analyst, or QA background looking to move into a product-focused role. You'll work closely with the Service Product Owner, IT, and operational teams to help shape requirements, support testing, and drive system improvements and adoption.
Key Responsibilities
- Gather and document business requirements
- Support prioritisation of enhancements and change requests
- Assist with UAT and defect resolution
- Support implementation and rollout of system changes
- Work with stakeholders across service, IT, and operations
- Help drive adoption and continuous improvement
Requirements
- Background in Service Desk, Application Support, BA, or QA/UAT
- Experience with CRM or ticketing systems
- Exposure to requirements gathering or system testing
- Strong communication and stakeholder skills
- Organised, proactive, and detail-focused
