Tech Support Agent - German Speaker
team.blue Spain
Barcelona, Spain
7 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
Italian, English, French, German, Swiss German Experience level
IntermediateJob location
Barcelona, Spain
Tech stack
DNS
WordPress
Web Technologies
Job description
- Handle technical inquiries and incidents within 2nd Level Support
- Analyze and resolve complex issues related to:
- Domains & DNS
- Hosting
- Email services
- Web technologies
- Take over escalations from 1st Level Support and drive them through to full resolution
- Coordinate with internal teams, partners, and domain registries
- Document solutions and contribute actively to the continuous improvement of processes and service quality
- When required, support customers via chat, email, and phone
- Assist in project implementation and coordination
- Participate in cross-functional technical projects
Requirements
- Native or equivalent-level German (written and spoken) - mandatory
- Swiss German is a strong plus
- Fluent English - mandatory
- French or Italian are an advantage
- Commercial or technical diploma in IT or a related field
- Previous experience in customer service, ideally in a technical environment
- Strong customer-oriented mindset
- A true team player with excellent communication skills
- Clear, structured, and detail-oriented way of working
- Fast learner with a high technical affinity, particularly in web technologies and website design
- Experience with CMS systems (WordPress) is a plus
