IT Support Technician

We are looking for an IT Support Technician to join our IT Operations Team. This role is key to maintaining the smooth running of our IT environment, delivering high-quality user support, and supporting a secure, reliable infrastructure., * Provide 1st Line technical support to customers and internal users

• Troubleshoot hardware, software, and connectivity issues

• Install and configure IoT equipment (e.g. routers, PoE cameras)

• Support and train end users, creating clear documentation where required

• Assist in maintaining and securing IT systems

• Ensure equipment meets quality standards before deployment

• Collaborate with the IT team on escalations and projects

• Stay up to date with emerging technologies and best practices

• Support continuous improvement and ad hoc IT tasks

• Strong problem-solving skills with attention to detail

• Excellent communication and customer service skills

• Able to work independently and as part of a team

• Proactive, with a willingness to learn and develop

Desirable:

• IT-related qualification or certification

• Basic knowledge of hardware, operating systems, and applications

• Previous experience in a customer facing IT support role

Previous experience is not always necessary (as full training will be given), however, the ability to integrate within our current close-knit team is paramount.

In summary, if you are eager to be involved in a fast-changing environment, and possess a "can-do attitude," our IT Support Technician role offers an exciting opportunity for you. We appreciate all applications, but only shortlisted candidates will be contacted for further consideration.

Job Types: Full-time, Permanent

Pay: £25,000.00-£26,000.00 per year

Benefits:

• Canteen
• Company pension
• On-site parking

Giraffe CCTV is a rapidly growing technology, software, and industrial design company focused on the mobile security industry, supplying products to security businesses and manufacturers worldwide, including Europe, USA, Middle East and South East Asia.