Casework Support Officer - 2 posts

We are looking for an organised and motivated administrator to provide high-quality support to Social Care/ Early Help workers and managers within our service., * Provide day-to-day administrative support to the team, including handling enquiries by phone and email, preparing documents and maintaining accurate records.

• Use Liquidlogic to input, update and retrieve case information, ensuring data is accurate, timely and handled confidentially.
• Use Microsoft Office, including Outlook, Word and Excel, to produce letters, reports, spreadsheets and maintain tracking systems.
• Handle sensitive and confidential information in line with Council policies and procedures.
• Communicate effectively with colleagues, partners and members of the public, responding politely and professionally to enquiries.
• provide occasional reception cover to support service delivery as and when needed.

• Recent administrative experience in a busy office environment.
• Previous experience in an administrative or customer support role, particularly within a local authority or public sector environment, is desirable but not essential
• Strong written and verbal communication skills and the ability to respond politely and patiently to service users
• Experience of working with Microsoft Office applications, including Word and Excel, to produce, update and maintain a range of documents and spreadsheets
• The ability to manage competing priorities and maintain attention to detail.
• An understanding of the need for confidentiality when dealing with service user information.
• Experience of using Liquidlogic, or the ability to learn new IT systems quickly

You too could be part of something brilliant by becoming a colleague at Derby City Council; in addition to making a difference to the lives of people across the city, you'll also receive:

• Flexible work/life balance scheme (depending on your role)
• Hybrid working (depending on your role)
• Modern office environment (depending on your job location)
• Continued professional development opportunities & career conversations
• 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays (depending on contract)
• Local Government Pension Scheme
• Team Derby Rewards - retail and leisure discounts
• Tusker Car Benefit Scheme
• Cycle2Work Scheme & free cycle training
• Employee Assistance Programme, Wellbeing Calendar and Support
• Access to our Equality Employee Networks - LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network and Neurodiversity Network
• Support for colleagues who are carers

Here at Derby City Council, we're dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities. Find out more about what it's like to work for us.