Service Desk Coordinator

As a Service Desk coordinator, you will play a key role in our busy service desk, ensuring the smooth and efficient coordination of engineers' schedules, responding to client queries, and maintaining excellent service delivery standards., * Coordinate daily schedules, materials and appointments for our field service engineers

• Respond to customer calls and emails in a professional and timely manner
• Schedule planned maintenance and prioritise emergency callouts efficiently
• Liaise with engineers to ensure job completion and accurate reporting
• Maintain and update the service management system with job details
• Support with administrative tasks related to compliance, invoicing and documentation
• Work closely with other departments to ensure seamless communication

• Proven 2 year minimum experience in a scheduling, service desk, or administrative coordination role (fire protection or facilities management experience desirable)
• Excellent organisational and multi-tasking skills
• Confident communicator with strong customer service abilities
• Proficient with office software (e.g., MS Office, scheduling tools, CRM systems is desirable)
• Ability to thrive in a fast paced, deadline driven environment
• A positive attitude and a team player mindset
• Strong prioritisation and problem solving skills

• Competitive salary (dependent on experience)
• Full-time, permanent position
• Opportunities for training and professional development
• Supportive and collaborative team environment
• 1 day working from home
• 31 days holiday (including bank holidays)
• Pension scheme

We are a leading fire protection company based in Chelmsford, Essex, committed to providing high-quality fire safety solutions and maintenance services to a broad range of clients. With a reputation built on reliability and professionalism, we are growing and looking for a dedicated Service Desk Coordinator to join our busy and friendly team.