Alternance support de proximite IT (H/F)
Role details
Job location
Tech stack
Job description
Within a team of 3 peoples, you contribute to delivering support to users (2000 people) throughout France. Your main tasks will be:
- Support for the opening of incidents and assistance requests from users, and the qualification of the latter,
- Solving level 1&2 problems,
- Remote control of workstations,
- Application access management and user profile creation
- Participation in the deployment of equipment
- Scripting
- Participation in the renewal of the IT infrastructure
- Sharing and formalizing knowledges: formalizing through FAQs, micro-trainings sessions…
Requirements
You have a sense of customer service, good interpersonal skills, reactivity and the ability to work independently. You have a good knowledge of Microsoft Windows environments. The practice of English would be very appreciated (international context). The knowledge or practice of development software will be a plus in the context of a project to automate certain tasks.
Benefits & conditions
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
