IT Coordinator

As our IT Coordinator, you'll be at the heart of keeping our business running smoothly. You'll be the person everyone turns to - whether it's troubleshooting an issue, improving systems, or making sure everything just works the way it should.

You'll be both front-facing and behind the scenes:

Supporting colleagues with technical issues while also managing systems, suppliers and infrastructure that keep the business running.

At Joslin Rhodes, we pride ourselves on delivering a WOW service, and this role plays a key part in making that happen.

You'll need to be up for:

• Managing and maintaining IT systems, including servers, networks and hardware
• Supporting and troubleshooting Microsoft environments (Windows Servers, Microsoft 365)
• Monitoring and optimising network performance (firewalls, routers, switches)
• Administering phone systems to ensure smooth communication across the business
• Maintaining IT equipment, printers and asset registers
• Managing IT contracts, suppliers and software licences
• Overseeing cloud services and system performance
• Developing and enforcing cybersecurity protocols to protect company data
• Monitor threats and responding to security incidents
• Supporting system backups, disaster recovery and business continuity
• Providing technical support and guidance to internal teams
• Identifying improvements and recommending new technologies

• You are proactive, organised and take ownership of your work
• You are calm under pressure and able to solve problems efficiently
• You have a strong knowledge or Microsoft technologies, networking and cyber security
• You communicate clearly with both technical and non-technical colleagues
• You have high standards and take pride in delivering reliable IT support
• You are always looking for ways to improve systems and processes
• You enjoy working as part of a team and supporting others

Job Type: Full-time

• Company pension
• Free parking
• Life insurance
• On-site parking
• Private medical insurance

Application question(s):

• We can only consider applicants who possess the 'Right to Work' authorisation and are currently residing in the UK.
• The role is exclusively full-time and office-based in Stockton-on-Tees. Please confirm your interest in the role based on this requirement.
• Applicants must reside within a 30-minute commutable distance of our offices in Stockton-on-Tees?