IT Desktop and Field Engineer

As a member of the IT Operations Team the post holder will have a focus on ensuring the delivery of highly performing, reliable, responsive and resilient IT and Telephony services at all operational sites throughout the East Midlands., * Working in Desktop and Field engineer support capacities, working closely with 3rd party partners or colleagues to resolve incidents, service requests and problems

• Carry out regular operational checks and activity to proactively reduce the risk of incidents impacting the operation of the IT & Telecoms services. This will include carrying out preventative maintenance
• Maintain an accurate and timely record of all reported incidents, workarounds and resolutions within the DHU Service Desk toolset
• Adhere to all processes and procedures for the delivery of secure and reliable IT & Telecoms services including Incident, Problem and Change Management processes
• The role will primarily be focused on managing, maintaining, troubleshooting and resolving issues relating to end user computing, including telephony and mobile telephony equipment at multiple DHU locations throughout the East Midlands
• Desktop, desktop infrastructure, fixes and mobile telephony management, maintenance and fault resolution.
• Support the investigation and resolution of end computing issues
• Contribute to the development of adequate arrangements for the operation of IT & Telecoms services. This includes reviewing documentation, preparing documentation and contributing to the development of technical solutions
• Deal with any software or hardware installation requests
• Perform any other reasonable duties as required from time to time

• Educated to NVQ Level 3 or equivalent in an IT related subject or equivalent gained through specific relevant experience
• Full UK Driving Licence
• Experience/Good working knowledge of desktop hardware, operating systems and applications software
• Accurately follow documented procedures
• Knowledge of Telephony software - for example Mitel/CXone ( Desirable )

Working Patterns: We recognise that 9-5 doesn't work for everyone, so we have a range of working patterns available to suit your work/life balance. Our friendly team will work with you to find the best fixed pattern for us both.

Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays. Pro Rata/ Per Annum

Employee benefits: As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your well-being.

Health Cash Plan: After six months with us, you'll enjoy 24/7 GP access for you and your family, along with a free Level 1 Health Cash Plan covering dental, optical, and therapy costs to support your health and well-being whenever you need it.

Access to the DHU Hub: Offering exclusive shopping and entertainment discounts, well-being resources, a health portal, and our enhanced Employee Assistance Programme.

NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence allowing you to bring your existing pension pot and holiday allowance with you!

Car Lease Scheme: DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues. As part of our citizenship commitment and active approach to reducing our carbon footprint, we can provide you with lease options on a brand-new hybrid or electric car.

Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy.

Referral Programme: Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme.