Datacenter Operations Engineer

The Data Center Technician will be responsible for supporting and maintaining server, storage, and networking infrastructure within customer data centers. This role requires strong hands-on technical expertise, attention to detail, and the ability to troubleshoot and resolve hardware and connectivity issues while ensuring adherence to operational and safety standards., UST is looking for a skilled Data Center Technician to manage day-to-day data center operations, support infrastructure reliability, and collaborate with cross-functional teams. The role involves working on hardware installations, cabling, troubleshooting, and contributing to continuous improvement through documentation and knowledge sharing.

Key Roles & Responsibilities:

• Perform rack & stack activities including mounting servers, switches, and storage devices.

• Prepare, stage, set up, and execute hardware startups and shutdowns.

• Handle cabling activities including patching, labeling, and managing fiber and copper cables.

• Diagnose, troubleshoot, and resolve hardware and network-related issues.

• Replace faulty components such as HDDs/SSDs and perform system upgrades.

• Conduct post-installation checks ensuring proper grounding, labeling, and cabling.

• Decommission hardware and support refresh activities like OS rebuilds and memory upgrades.

• Manage inventory, shipping/receiving, and asset tracking.

• Escort and supervise third-party vendors ensuring compliance with security protocols.

• Follow incident management and escalation procedures.

• Maintain documentation including SOPs, KB articles, and process updates.

• Ensure adherence to safety standards and participate in safety briefings.

• Complete assigned tasks within defined SLAs and KPIs.

• Collaborate with team members and communicate effectively with stakeholders., All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

• To support and promote the values of UST.

• Comply with all Company policies and procedures

• 2-5 years of experience as a Data Center Technician or similar role.
• Strong technical knowledge of servers, storage, and networking hardware.
• Hands-on experience with cabling, hardware installation, and troubleshooting.
• Ability to work independently and in a team environment.
• Strong analytical and problem-solving skills.
• Good communication skills and a proactive attitude.
• Physical ability to lift equipment, work on ladders, and operate in data center environments., * Data center operations and hardware support
• Rack & stack and cabling management (fiber and copper)
• Network support, monitoring, and incident management
• Troubleshooting and diagnostics of servers and network devices
• Familiarity with tools such as crash carts, cable testers, and label makers
• Windows OS experience

Desired Skills:

• CompTIA A+, Server+, or equivalent certifications
• CCENT / CCNA certification
• MCP / MCSE certification
• Scripting knowledge (PowerShell, Python, Bash)
• Familiarity with HPE, Dell, Cisco, Aruba hardware
• Understanding of ITIL processes

Qualification:

• Associate degree in Computer Science, Information Technology, Computer Engineering, or equivalent experience

At UST, we help the world's best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact-touching billions of lives in the process. Visit us at UST.com., What we believe: We're proud to embrace the same values that have shaped UST since the beginning. Since day one, we've been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do. Humility: We will listen, learn, be empathetic and help selflessly in our interactions with everyone. Humanity: Through business, we will better the lives of those less fortunate than ourselves. Integrity: We honour our commitments and act with responsibility in all our relationships. Equal Employment Opportunity Statement UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.