IT-Support Specialist

• 1st-level system and user support for our IT systems
• Ticket coordination and load balancing within the team
• Organization of installation and patch management
• Device management for desktop and mobile platforms
• Identity and Access Management
• Procurement of IT hardware, software, and services
• Integration and management of external service providers
• Planning and administration of software licenses
• Documentation and continuous optimization of Service Desk processes
• Development and delivery of user training sessions

To strengthen our IT Service Desk Team, we are looking for a dedicated full-time IT Support Specialist (m/f/d), * Degree or vocational training in Computer Science, Information Technology, or a similar technical/scientific field

• Relevant professional experience in IT, ideally within service operations
• A talent for the design, rollout, and operation of IT solutions
• Experience in planning and executing IT projects
• Proficiency in managing external contractors and service providers
• Practical knowledge in areas such as PowerShell, Windows Server, Azure, Active Directory (AD), Intune, Exchange, and ITIL is desirable
• Passion for working on diverse topics and a strong customer-service orientation
• Excellent communication skills in both German and English

• Varied tasks with the opportunity to take on responsibility quickly
• Targeted professional development to support your individual growth and career path
• Competitive compensation, the option for mobile working, and flexible working hours
• An attractive workplace in modern office spaces, located just a few minutes' walk from the Altonaer Balkon and the Fish Market, with excellent transport links and views of the Elbe
• Attractive additional benefits: Travel allowance, language courses, monthly shopping vouchers, "EuroRad" bicycle leasing and regular team after-work events
• A friendly, supportive team with a traditional Hanseatic corporate culture

We look forward to receiving your application - no cover letter required - including your earliest possible start date and salary expectations.

The Deutsche-Afrika Linien / John T. Essberger Group is an inclusive employer. We welcome applications from a diverse range of candidates.

Our IT systems provide the secure digital infrastructure for data processing and communication within this exciting business field. The IT team supports core applications for approximately 150 employees at our corporate headquarters, as well as for the crew members on board our 37 vessels. Our modern IT landscape-featuring systems in both our own data center and the cloud-is subject to continuous further development.