IT Helpdesk Technician

I'm currently supporting the search for an IT Helpdesk Technician to join a well-established and growing organisation with an international footprint. This is an excellent opportunity for someone who enjoys a hands-on technical support role while also getting exposure to wider infrastructure projects across multiple sites. This position offers a rare blend of day-to-day user support and project-based technical work, making it ideal for someone who wants to build their career beyond a traditional helpdesk environment. The opportunity Joining an established IT team, you'll play a key role in supporting the company's IT operations across the wider group, ensuring systems remain secure, available and efficient for approximately 600 users. You'll be involved in:

• Delivering and supporting key IT projects across the business
• Providing desktop and hardware support across multiple departments
• Managing user accounts and permissions through Active Directory
• Monitoring servers and maintaining system availability
• Supporting backup and disaster recovery processes
• Managing anti-virus and network security controls
• Supporting printers, scanners and peripheral devices
• Administering Remote Desktop published applications
• Maintaining helpdesk documentation and issue tracking
• Supporting cloud and WAN environments
• Acting as a point of contact for external IT vendors
• Assisting with internal user training on Microsoft Office applications
• Supporting VoIP telephony systems
• Managing hardware/software inventory and deployments

This role will be split between: Helpdesk support Infrastructure improvement projects What my client is looking for

• Previous experience in an IT support / helpdesk environment

• Strong troubleshooting skills across hardware and software

• Experience with:

• Desktop deployment and support

• PC data migration

• Printers and scanners

• Windows environments

• Active Directory

• Excellent communication skills

• Strong organisation and time management

• Ability to work independently and within a team

• A proactive attitude and willingness to learn

• Flexibility to support between 8:00am - 6:00pm Monday to Friday
• Occasional travel to other business locations when required
• A genuine interest in developing your technical career

Muse Group

Muse Group empowers music makers. We create the world’s most popular content, apps and platforms for playing, recording and composing music.

Through our expansive music catalogs, educational expertise, innovative learning tools and free open-source software, we make it easier for millions — from beginners to experienced musicians — to be creative every day. 

The Muse community is now over 400 million strong. And we’re just getting started. 

Our future vision is of a world with over a billion music makers — and we have a drive to expand our influence into other creative spaces too.

What do we make?

We make essential resources for all kinds of creatives, from performers to podcasters. Learn more about the leading Muse Group products here.

Who are we?

Muse Group began life as Ultimate Guitar, the largest online global community of musicians. Eugeny Naidenov founded Ultimate Guitar in 1998, with a dream to make it easy for guitarists to play songs by Guns ‘N’ Roses and his other favorite rockers. From there, the site grew from a plucky, tab-sharing trailblazer into a global leader of online music publishing. 

In 2017, Ultimate Guitar acquired MuseScore, expanding its reach into sheet music. Muse Group has only continued to grow from there — and now includes Audacity, StaffPad and many more. 

In 2023, Muse Group acquired Hal Leonard, the legendary global sheet music publishers, adding an unparalleled music catalog and educational expertise to the team.

Today, we are an international, visionary team of creatives, music lovers and audio obsessives, developing products we could not live without.