IT Infrastructure Engineer

Partnering Health

Newcastle upon Tyne, United Kingdom

6 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Intermediate

Compensation

£ 30K

Job location

Newcastle upon Tyne, United Kingdom

Tech stack

Microsoft Windows

Microsoft Active Directory

Health Informatics

Computer Security

Desktop Computing

Virtual Private Networks (VPN)

Network Architecture

Wi-Fi Technology

System Availability

Software Troubleshooting

Peripherals

Electronic Medical Records

Firewalls (Computer Science)

Information Technology

Laptops

User Administration

User Accounts

Job description

We are seeking an experienced IT Infrastructure Engineer / 2nd Line Support Engineer / Field IT Engineer to support a UK-wide healthcare IT environment.

You will be responsible for supporting and maintaining IT infrastructure, clinical systems, and end-user technology across multiple sites. This includes both remote IT support and on-site field engineering, ensuring high availability of systems critical to patient care.

This role is ideal for someone with strong Windows, Microsoft 365, networking, and Active Directory experience, looking to work in a multi-site, healthcare-focused environment., * Provide 1st and 2nd line IT support (remote and on-site across UK locations)

Install, configure, and support Windows devices, laptops, desktops, and peripherals
Support Microsoft 365, Active Directory, and endpoint management tools
Maintain and troubleshoot network infrastructure including Wi-Fi, VPN, firewalls, and switches
Support clinical systems (EPR / electronic patient record systems) and integrated medical devices
Manage user accounts, permissions, and access control in line with GDPR and cybersecurity policies
Deliver IT projects including system upgrades, migrations, rollouts, and hardware refreshes
Maintain accurate IT asset management and technical documentation
Provide technical support to clinical and operational teams to ensure safe patient care delivery
Travel nationally to support multi-site IT infrastructure and deployments

Requirements

You are a skilled 2nd Line IT Support Engineer / Infrastructure Engineer / Field Engineer with strong troubleshooting and customer service skills.

Essential experience and skills:

Minimum 2 years' experience in 2nd line IT support or similar infrastructure role
Strong experience with Windows OS and Microsoft 365 administration
Good understanding of Active Directory, Group Policy, and user management
Experience supporting networks (LAN/Wi-Fi/VPN/firewalls)
Strong technical troubleshooting and problem-solving skills
Ability to communicate effectively with non-technical clinical and operational users
Experience working in a fast-paced, multi-site environment
Strong understanding of cybersecurity, data protection, and GDPR
Full UK Driving Licence and willingness to travel nationally