IT Support Engineer

As we grow, we're building a reliable, secure, and user-friendly IT environment that supports both office-based and remote teams. That's where you come in. We're looking for a hands-on IT Support Engineer to be the backbone of our day-to-day IT operations. You'll support a diverse group of users, from scientists running ML experiments to engineers shipping software, in a fast-moving scale-up environment. Guided by Qureight's vision, mission and values, and working within our regulated Quality Management System (QMS) environment, you'll be the go-to person for troubleshooting, device management, onboarding, and continuous improvement of our internal IT systems.

What you will do

• The IT Support Engineer will provide outstanding IT support across Qureight, including:
• Provide first- and second-line IT support for staff across office and remote environments
• Manage user onboarding and offboarding (accounts, hardware, access, permissions)
• Maintain and support MacOS laptops, WiFi, Conference Room System, and IT equipment.
• Administer core SaaS tools (e.g. Microsoft Office 365, Entra, Box, Slack, JIRA, Tailscale, Bitwarden
• Troubleshoot networking, connectivity, and hardware issues
• Support identity and access management, including Passkey, MFA and role-based access
• Research and onboard new software for other teams to use; own the software asset register and deploy and update new software packages.
• Work closely with security and engineering teams to maintain compliance and best practices under our regulated QMS environment
• Document processes, create internal help guides, and improve IT workflows
• Escalate complex issues to external vendors or internal specialists where needed.

• Experience in an IT support, service desk, or systems support role
• Strong knowledge of MacOS secured with MDM solution (Mosyle preferred)
• Strong knowledge of securing O365
• Familiarity with cloud-based SaaS tools and identity management
• Comfortable supporting both technical and non-technical users
• Clear communicator with a service-oriented mindset
• Able to prioritise and stay calm in a fast-paced startup environment

Even better if

• Experience in a startup, scale-up, or scientific/regulated environment
• Pharma/med device (13485/GxP) experience
• Experience of Intune MAMWE and Entra Conditional Access
• Automation skills - especially PowerShell for administering O365/Entra
• Exposure to security frameworks or compliance (ISO 27001, SOC 2, GxP)
• Experience supporting lab or research teams
• IT certifications (e.g. CompTIA, Microsoft, Apple)

• A comprehensive benefits package that includes an annual bonus plan, private medical insurance, life insurance, and a contributory pension scheme.
• 25 days annual leave, plus bank holidays and enhanced maternity leave.
• A diverse work environment that brings together experts in many fields, including software engineering, DevOps, data science, machine learning, quality assurance, regulatory affairs, and clinical operations.

Qureight's mission is to accelerate clinical trials and ensure breakthroughs in lung and heart disease reach patients without delay. Our AI-powered data and imaging curation platform enables the analysis of clinical imaging and other healthcare data, helping our customers bring treatments to market, faster. We're looking for talented people who want their work to matter. With offices in Cambridge and London, you'll join our multidisciplinary team of clinicians, scientists, and engineers. What unites us is our open culture, continuous learning mindset, and a shared mission to help biopharma run faster, smarter trials