IT Helpdesk Project Manager

This is a fast paced, growing organisation delivering quality managed IT services in and around London.

The role is customer focused and responsible for project delivery. The successful candidate will have a proven track record of working within a demanding role where the balance of customer satisfaction and service delivery is critical.

Reporting to the Technical Director the successful candidate will be responsible for the day-to-day running of scoping and delivering projects, which ensure all client requirements are fulfilled within agreed specifications.

Key Responsibilities

· Manage all new and ongoing projects from implementation through to end satisfaction.

· Work with the Technical Director and Technical Manager to agree the scope of all jobs and its correct end goal.

· Liaise with the Customer Relations Co-ordinator to ensure all customer orders are processed from initial customer request through to implementation on customer site within SLA timeframes.

· Liaise with the Customer Relations Co-ordinator to ensure all parts are in stock ready for the project start date.

· Booking in site visits and installation of equipment, ensuring that the customer is updated throughout.

· Follow up with the customer to ensure customer satisfaction when the project is complete, providing feedback to the team of the customers experience.

· Update all documentation as and when required in all platforms.

· Responsible for the day-to-day dispatch calendar which includes booking of onsite technical.

People Management

· People management skills required in ensuring the members of the support desk are fulfilling their roles.

· Experience of working within a client focussed environment.

· Very strong interpersonal, communication and people management skills.

· Experience of delivery projects

· A mentality of always delivering on commitments.

· Positive attitude and a can-do attitude.

· Strong process experience and understanding of managing to best practice standards.

· Self-motivated and pro-active approach.

· Excellent communicator with great attention to detail.

Desirable Key Skills / Experience

· Strong customer service skills.

· Strong people management skills.

· Excellent organisational skills.

· Able to work under pressure.

· Relevant Microsoft 365 certification

· Proven experience as an IT Engineer for 5+ years

· In-depth knowledge of Networking including DHCP, DNS, Vlans

· In-depth knowledge of O365 including SharePoint, conditional access, AD sync

· In-depth knowledge of working with Servers including Active Directory

If you are ready to lead innovative IT projects and make a tangible impact in the tech industry, we invite you to bring your expertise to RedDoor IT Ltd. Embark on this exciting journey by applying today - your next challenge awaits!

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