Data Analyst and Administrator

Reporting to the Customer Service Manager, the Data Analyst & Administrator will play a key role in supporting operational and strategic decision-making through accurate data analysis, reporting, and administrative support.

This role combines analytical capability with strong organisational skills, ensuring that data is effectively managed, insights are generated, and business processes are supported efficiently., * Collect, clean, and analyse data from multiple sources to support business operations.

• Develop reports, dashboards, and visualisations to inform decision-making.
• Identify trends, patterns, and insights to support performance improvement.
• Ensure data accuracy, integrity, and consistency across all systems.
• Support forecasting, planning, and performance tracking activities.
• Maintain and update databases, records, and filing systems.
• Provide general administrative support including email management, scheduling, and documentation.
• Prepare reports, presentations, and internal communications.
• Support coordination of internal processes and day-to-day team operations.
• Ensure compliance with data protection regulations and company policies.
• Manage CRM systems and internal data platforms.
• Support continuous improvement of data collection and reporting processes.
• Assist with implementation of new systems, tools, or technologies.
• Troubleshoot data, reporting, or system-related issues.

As our company continues to grow, we are looking for a detail-oriented and highly organised Data Analyst & Administrator to support data-driven decision-making and ensure efficient administrative operations across the business., * Strong data analysis and reporting capability.

• Advanced proficiency in Microsoft Excel (including formulas, pivot tables, and data manipulation).
• Strong organisational and time management skills.
• High level of attention to detail and accuracy.
• Ability to present data clearly and effectively to a range of stakeholders.
• Strong written and verbal communication skills.
• IT proficiency across CRM systems and data platforms.

Knowledge

• Understanding of data analysis techniques and reporting methodologies.
• Knowledge of data management principles, including accuracy, integrity, and governance.
• Awareness of GDPR and data protection requirements.
• Understanding of business operations and performance metrics (desirable).
• Awareness of systems and process improvement approaches.

Experience

• Proven experience in a data analysis and/or administrative role.
• Experience working with data systems, reporting tools, or CRM platforms.
• Experience producing reports, dashboards, or performance insights.
• Experience supporting business operations through administrative functions.
• Experience handling confidential or sensitive information.

Behaviours

• Strong sense of ownership and accountability for accuracy and quality of work.
• Proactive and solutions-focused approach to tasks and problem-solving.
• Collaborative mindset with the ability to work effectively across teams.
• Commitment to continuous improvement and efficiency.
• Calm and structured approach to managing workloads and deadlines.
• High attention to detail and organisational discipline.
• Consistently prioritises customer needs, ensuring timely, accurate, and high-quality support to internal and external stakeholders.
• Takes ownership of requests and issues, ensuring they are seen through to completion.
• Treats colleagues with respect, professionalism, and fairness, fostering a positive and inclusive working environment.
• Supports and collaborates with team members, sharing knowledge and contributing to team success.

What We Offer

• A growing company in a fast-moving renewable energy sector.
• Opportunity to contribute to data-driven decision-making and operational improvement.
• Supportive team culture and ongoing career development.
• Competitive salary, holiday allowance, and benefits.
• The chance to contribute to the UK's clean energy future.

Job Types: Full-time, Permanent

Pay: From £25,000.00 per year

At Solar Maintenance Services, we are committed to driving the clean energy transition by delivering expert maintenance, support, and technical services for solar installations across the UK. As a field services company specialising in solar energy systems, our mission is to maximise system uptime and performance for our clients - from residential customers to large-scale solar farms.