IT Engineer

We're seeking two IT Engineers to join our IT Operations team. As IT engineer you will play a key role in ensuring the smooth delivery of technical support to our clients, both remotely and onsite, as needed.

Reporting to the Customer Support Manager, you'll be responsible for investigating and resolving technical support cases, while maintaining the highest standards of customer service.

Located in the Aberdeen area, this full-time role offers you the opportunity to be part of a forward-thinking team, supporting critical IT operations.

As our IT Engineer, you will:

• Manage incidents and requests to resolution while maintaining high levels of customer satisfaction.
• Provide support via phone, live chat, and technical escalations, using our ITSM tool in line with ITIL best practices and service level agreements.
• Proactively address potential service issues or outages to minimize customer impact.
• Collaborate with external service providers to resolve incidents efficiently.
• Contribute to the creation and updating of technical documentation for the Knowledge Base.
• Participate in ongoing projects and service improvement initiatives.
• Support Service Desk operations, including out-of-hours standby rota as part of a 24-hour service requirement.
• The role may require work both remotely and onsite depending on business requirements.

• ITIL Foundation level certification or strong working knowledge of ITIL frameworks.
• Experience with IT Service Management tools (e.g., ServiceNow) and Microsoft technologies.
• 1-4 years of experience in an IT service environment, with a focus on providing technical support to enterprise clients.
• Solid understanding of networking principles, including VPN configuration, DNS, and switching.
• Proven ability to deliver technical support via phone, written, and in-person communication.
• Previous customer service experience is highly desirable.
• Valid driving licensce is required.

If you're passionate about IT service delivery and enjoy solving complex technical challenges, we would love to hear from you!

Cegal is growing to become a global next-gen technology company for the energy sector. We're experiencing solid growth in digitalization projects and now we're looking for new colleagues for our Aberdeen office., Cegal is the place for people who want to have an impact. We build technology for the energy sector where performance matters, decisions have consequences, and smart solutions make a real difference. We don't define you by title or hierarchy, but by your contributions. We believe great things happen when we dare to raise the bar for ourselves and each other, driven by our values of accountability, innovation, proactivity and fuss fighting. We aim to be an exciting place to work and great place to grow, professionally and personally. Whether you want to deepen your expertise, explore new roles, or to be a leader, we challenge and support you to achieve your ambitions and increase your impact. Because at Cegal You matter. Working in Cegal offers great opportunities for professional development and social engagement: * Career paths - Advance your career with trainee programs, mentorship, growth dialogue. * Influence - Ideal company size - global impact, yet stand out and make a difference * Professional growth - Benefit from a training budget and dedicated time for learning and growth, while enjoying access to digital courses and our very own certification center. * clubs, including football, game nights, wine tasting, and company trips. * Technology - We are passionate about new tech. Test the latest technologies and implement them in real-world scenarios. * Work-life balance - Enjoy a supportive and flexible work environment that enables you thrive both professionally and personally.