Senior Helpdesk IT Engineer

We are seeking a skilled Senior IT Engineer to join our team. The ideal candidate will be responsible for managing our company's IT infrastructure and ensuring its smooth operation. This role requires a strong technical background and the ability to lead IT projects effectively. The successful candidate will have a proven track record of working within a demanding role where the balance of customer satisfaction and service delivery is critical.

Reporting to the Technical Director the successful candidate will be responsible for the day-to-day activities of the support desk, which ensure all client requirements are fulfilled within agreed specifications.

Responsibilities

• Provide 3rd Line Support
• Oversee the installation, configuration, and maintenance of IT systems
• Manage network infrastructure, including LAN, DNS, TCP/IP, and Firewalls
• Provide technical support and troubleshooting for end-users
• Administer Active Directory
• Monitoring own and support queue tickets to ensure they are dealt with in the timescale required
• Support the technical team
• Update all documentation as and when required in all platforms
• Carry out and manage the progress of delegated projects from implementation right through to end satisfaction
• Ensure data security and backup procedures are in place
• Conduct regular system audits to ensure compliance with company policies
• Participate in all relevant training provided where required

Proven experience as an IT Engineer for 5+ years

• Previous management skills
• In-depth knowledge of Networking including DHCP, DNS, Vlans
• In-depth knowledge of O365 including SharePoint, conditional access, AD sync
• In-depth knowledge of working with Servers including Active Directory
• Strong understanding of customer service principles
• Excellent problem-solving skills
• Ability to work independently and as part of a team
• Relevant Microsoft 365 certification

Driving license required

If you are a proactive IT professional with a passion for technology and a desire to drive innovation, we invite you to apply for this exciting opportunity., * GCSE or equivalent (preferred), * Technical support: 5 years (required)

• Customer service: 5 years (required)

Licence/Certification:

• Driving Licence (required)

Job Types: Full-time, Permanent

Pay: £32,000.00-£40,000.00 per year

Benefits:

• Company events
• Company pension
• Free flu jabs