Data Centre Specialist

The Smart Hands Support technician provides on-site assistance for data centre operations, offering physical support to remote IT teams. Responsibilities include hardware installations, troubleshooting, media handling, cable management, and vendor coordination. The role is hands-on and involves tasks such as rack and stack, equipment replacement, basic diagnostics, and support for networking and server infrastructure., Hardware & Cabling Support

• Perform rack and stack of servers, switches, routers, and other IT hardware.

• Power cycle equipment, check LED indicators, and perform basic diagnostics on servers and network devices.

• Unbox and prepare hardware during installation; remove and un-rack decommissioned equipment.

• Replace or add hot-swappable components (e.g., RAID drives, memory, blades).

• Support firmware/driver upgrades and remote management configuration per instructions.

• Network & Connectivity Tasks

• Assist in setup, patching, and basic troubleshooting of network devices and cabling.

• Check and re-patch physical network connectivity as guided by the remote support team.

• Support fiber patch cord replacements, patch panel troubleshooting, and wireless access point installation/testing.

• Remote Team Collaboration

• Act as on-site hands for remote teams-executing commands, reporting equipment status, and performing visual/audio verifications.

• Relay console messages or error states to remote teams.

• Execute commands on behalf of the remote team when required.

• Media & Backup Handling

• Manage backup tape operations: load/unload tapes, inventory tracking, and coordination with offsite storage vendors.

• Assist in the resolution of media-related issues (e.g., stuck tapes or ATL faults).

• Vendor & Facilities Coordination

• Liaise with third-party vendors for replacements or installations as instructed.

• Coordinate access and activities with facilities and security teams for maintenance, rack movements, or site surveys.

• Participate in pre-installation/site surveys including power, cabling, and mounting coordination.

• Documentation & Reporting

• Maintain asset inventory and cable tagging.

• Verify cable dressing as per client standards after any changes.

• Report abnormalities, status updates, and physical inspections to the remote support team.

• Maintain up-to-date diagrams and maps for cooling, power, network flow, and physical layouts.

• Diploma or degree in IT, Electronics, or related field.
• 2+ years in data centre or field support roles.
• Basic knowledge of networking, server hardware, and storage systems.
• Familiarity with cabling (Ethernet/fiber), patch panels, and remote management tools.
• Comfortable working in a physically demanding environment.
• Strong communication and coordination skills.
• Willingness to work flexible shifts or be on-call as needed.