Telecoms Administrator

We're looking for an experienced and organised Administrator to support our day-to-day operations. This is a varied, hands-on role where you'll be a key point of contact for customers and play an important part in keeping everything running smoothly behind the scenes.

This role would suit someone who already has experience in an office-based administrative or customer service position and is confident managing tasks independently and working to deadlines in a timely manner.

The position is part-time and offers a flexible hybrid working pattern, combining office-based and remote work., * Handling incoming customer queries via phone and email in a professional, friendly and efficient manner

• Processing orders, contracts, upgrades and renewals accurately

• Liaising with mobile networks and suppliers to manage connections, orders, number porting and issue resolution

• Supporting the sales team with reports, data and customer information

• Providing updates and service information to clients

• Maintaining and updating internal systems and records

• Assisting with general administrative tasks across the business

• Helping ensure a consistently high level of customer service

• Previous experience in an administrative or customer service role

• Confident working in a busy office environment and managing workload independently

• Strong organisational skills and excellent attention to detail

• Confident communication skills (written and verbal)

• Good IT skills (Microsoft Office, CRM systems or similar)

• Ability to manage multiple tasks, prioritise effectively and work to deadlines

• An interest in technology or telecoms (experience is a bonus, not essential)

Personal qualities

• Friendly, approachable and professional

• Proactive with a willingness to take ownership of tasks

• Reliable with a strong work ethic

• Conscientious with excellent attention to detail

• A team player who enjoys working in a small, collaborative and close-knit environment

CMM Telecoms are a small, friendly and progressive telecoms company specialising in supplying, managing and supporting mobile, VoIP and connectivity services for UK businesses. We work closely with a loyal base of clients, many of whom we've supported for years. Building strong, long-term relationships and delivering a high level of service is at the heart of everything we do.