Technical & Application Analyst

In this pivotal role, you will support, manage, and maintain the core systems that underpin our nationwide production services. You are a technical expert who can bridge the gap between business problems and technological designs, ensuring our infrastructure is resilient, scalable, and aligned with both UK and European Group objectives., * Provide thorough technical systems support to both internal and external customers.

• Identify operational problems, documenting methods of troubleshooting and correction for future use in the form of work instructions.
• Troubleshoot, resolve, implement or escalate Incidents, service requests or alerts as required.
• Follow IT Service Management Processes as dictated by SOPs.
• Ensuring all IT systems function within the parameters of the SLAs.
• Problem solving and new solution design, implementation and support.
• Maintenance and support, project work and delivery of multiple platforms and systems.
• Act as primary project resource within areas of SME knowledge.
• Creation and maintaining the IT processes.
• Help and support the Application Super Users Group.
• Build and maintain effective working relationships with colleagues in the UK and Europe.

• Experience working within ITIL Framework of Service Management.
• Expert in Windows architecture and environment along with Microsoft Azure
• Active Directory and LDAP.
• Virtualization (VMware and/or Hyper-V).
• SQL Server and/or Oracle (Infrastructure and DBA Activities).
• Enterprise Storage.
• Backup and Restore technologies.
• Familiar with networking topologies, networking hardware and exposure to network standards and network protocols.
• Disaster Recovery and BCP Planning.
• Automated scripting skills (PowerShell, VBScript) as well as general scripting., * ITIL Framework of Service Management: 1 year (required)
• Windows architecture & Microsoft Azure: 1 year (required)

• 25 days holiday plus bank holidays
• Additional holiday days for long service
• Pension Scheme matched contributions up to 4.5% of basic salary
• Life Insurance
• Enhanced Maternity & Paternity pay
• Company Sick Pay Scheme
• Refer & Earn Programme
• Employee Assistance Programme
• Healthcare Cash Plan option, * Casual dress
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme
• Sick pay

Tructyre's mission is to eliminate tyre-related risks for Britain's fleet of trucks, trailers, buses, and coaches. We do this by quickly fitting tyres, proactively preventing issues to enhance uptime and save money, and stepping in with urgent solutions when needed. De-risking isn't just about tyres; it's about making fleet management safer and more efficient, ensuring that tyres are one less worry for operators. We de-risk Britain's fleets, keeping customers operational and cost-effective.