IT Support Technician - I

• Provide 1st and 2nd level technical support to end users
• Troubleshoot hardware, software, and network-related issues
• Collaborate with third-party vendors to resolve complex IT and AV issues
• Ensure clear and timely communication regarding issue status and resolution
• Maintain accurate documentation of all incidents and service requests
• Install, configure, and support:
• Windows OS and Microsoft Office
• Cisco Jabber
• Basic macOS support for Apple users
• Support printers, desktops, laptops, and peripheral devices
• Perform basic repairs and maintenance of IT equipment
• Use diagnostic tools to resolve connectivity and system issues

• Strong troubleshooting and problem-solving abilities
• Hands-on experience in 1st & 2nd line IT support
• Good knowledge of Windows environments and basic macOS
• Ability to work independently in an on-site environment

Requirements

• Valid work permit for Switzerland (mandatory)
• Several years of experience in a similar IT Support role
• Strong communication and documentation skills
• German and English language minimum B2 level needed

• Opportunity to work in an international environment
• Professional and collaborative workplace
• Exposure to enterprise-level IT infrastructure

BCIC Swiss | Best Connect International Company is looking for a full-Time, On-site IT Support Technician in Switzerland. The ideal candidate will provide 1st and 2nd line technical support and ensure smooth IT operations for end users.