Level 2 Desktop Support Technician

Are you looking for a tight-knit company that provides best-in-class technology services? Connected Right, LLC is seeking a passionate and detail-oriented Level 2 Desktop Support Technician to join our dynamic in-office team. This is a fantastic opportunity to build your IT career in a fast-paced, client-focused MSP where your contributions truly matter. This is an on-site opportunity located in Arlington, TX. We'll Provide:

• Collaborative Culture: Work with experienced professionals who value mentorship and teamwork

• Career Growth: Opportunities to advance within a company that invests in your development

• Meaningful Work: Help businesses stay secure, productive, and connected

• Modern Tools: Use industry-standard platforms to deliver top-tier service

• Competitive Salary: $65,000 - $70,000 depending on experience What You'll Do:

• Handle escalated service tickets from Level 1, ensuring thorough troubleshooting before escalation to higher tiers

• Resolve intermediate-level technical issues including software installation, workstation configuration, peripheral troubleshooting, network connectivity, and Microsoft 365 issues

• Provide remote and onsite support as needed, maintaining a professional presence at client sites

• Document all work thoroughly in the ticketing system, including steps taken, escalation notes, and resolution details

• Assist with workstation deployments, system maintenance routines, updates, and peripheral setup

• Follow MSP best practices around documentation, user communication, and troubleshooting methodology Skills You'll Need

• 2-4 years of experience in help desk or desktop support roles.
• Strong understanding of Windows OS, Active Directory/Entra ID workflows, Microsoft 365 applications, and common productivity suites.
• Ability to systematically troubleshoot and resolve technical issues across hardware, software, and basic networking.
• MSP or multi-client environment experience strongly preferred.
• Excellent customer service and communication skills.
• Ability to handle challenging situations calmly and confidently.
• Valid driver's license and ability to travel to client sites.
• CompTIA A+, Network+, and/or Microsoft 365 Fundamentals certifications preferred but not required Ready to Apply?