Desktop Support Technician

Kforce is looking for a Desktop Support Technician for our Greencastle, PA client. This role will support 400+ users, and remotely support five other smaller sites. Minimal travel to sites may be necessary - mileage will be reimbursed. Responsibilities of the Desktop Support Technician include:

• Provide excellent customer service to I.T.'s customers by assisting them during the support process
• Install, configure, and maintain desktop and notebook computers and peripherals
• Analyze, troubleshoot, and resolve system hardware, software, and networking issues related to desktop and notebook computers that are not resolved at the I.T. Help Desk
• Maintain an electronic software license management system via SCCM or other Admin tools
• Maintain electronic records of asset allocations from I.T. inventory via SCCM or Lansweeper
• Occasionally deploy application packages in SCCM
• Make recommendations to his or her supervisor for improving customer service operations
• Use the systems and devices provided, such as disk imaging via SCCM and software deployment systems, in order to turn around service issues as efficiently as possible
• Provide second-level support for all computing infrastructure issues, with a goal of meeting metrics aligned with I.T. Customer Services' goals
• Assume ownership of I.T.'s customers' service requests assigned to him or her, and will assure that service requests are handed off to higher tiers of support, if needed, in an organized fashion
• Provide high-quality and timely communications to I.T.'s customers during the service process, using frequent verbal and written communications
• Maintain and project a professional attitude toward I.T.'s customers at all times and in all circumstances
• Provide alternatives when necessary in order to meet I.T.'s customer's business requirements
• Provide support to the I.T. Help Desk and other I.T. personnel as needed

• B.A./B.S. in Computer Science or other technical field preferred
• 5+ years of experience in on-site computer support
• Familiar with broad range of computer operating problems and solutions
• Strong background in computer repair and support
• Excellent customer-service and problem-solving skills
• Excellent verbal and written communications skills
• Excellent listening skills
• Helpful and patient attitude
• Energetic and positive attitude
• Customer-focused
• Self-starter, yet willing and able to take and execute direction when needed
• Seeks to expand knowledge and grow in position
• Works well in a team environment