Mac OS Desktop Engineer

• Seeking a contract macOS Desktop Engineer to support the buildout and expansion of our enterprise macOS environment.
• This role is critical in helping us offer macOS as a supported platform alongside Windows by October 1st.
• The ideal candidate will have strong experience with macOS administration, Microsoft Intune, and scripting for automation and compliance.

Responsibilities:

• Provide Tier 2/3 support for macOS devices, escalating when necessary.
• Administer macOS devices using Microsoft Intune, including:

• Configuration profiles
• Compliance policies
• Application deployment
• Custom scripting (Bash, PowerShell)

• Develop and implement macOS onboarding workflows using Apple Business Manager and Automated Device Enrollment (ADE).
• Collaborate closely with the Workstation Management and Helpdesk teams to ensure seamless deployment and support.
• Create and maintain technical documentation for macOS support, deployment, and configuration.
• Assist with end-user support when escalated from the Helpdesk. Assist with training Helpdesk and field technicians in Support Services team.

· Currently have 10,000 users on Windows that could switch over to Mac any time and expect a fair amount of folks to do so.

· EXPERIENCE: Looking for someone with excellent enterprise-level Mac administration experience, knows the ins and outs of the operating system, understands terminal commands, can write Bash/PowerShell scripts, experienced setting up mobile device management (MDM) for Mac books for a large company. MUST HAVE experience with MDM through Intune and be able to deploy Macbooks.

· STRONG experience with Microsoft Intune for Mac OS devices, including configuration profiles, compliance profiles, packaging and documenting information as we get it, so that as we build out support for all users, we can support them.

· Scripting w Bash and Powershell is also important. Support services and customer service skills are also important. They will be the 3rd level of support after levels 1 and 2.

· CERTIFICATIONS: Any Microsoft/Intune/Desktop Admin certs are a plus.

· ONE ROUND INTERVIEW: Meet with Andrew and Daniel, they will discuss skills and experience, validate their Mac OS , MDM, and Intune experience, and move forward, need to move quickly and hopefully have someone in seat ASAP., * 3+ years of experience supporting macOS in an enterprise environment.

• Hands-on experience managing macOS devices with Microsoft Intune.
• Proficiency in Bash and PowerShell scripting for macOS automation.
• Familiarity with Apple Business Manager and MDM enrollment workflows.
• Strong understanding of macOS system architecture, security, and user management.
• Excellent troubleshooting skills.
• EXCELLENT customer service and communication skills to support teams.

Nice to Haves:

• Experience with Azure AD and conditional access policies.
• Familiarity with enterprise software deployment and patching strategies.
• Ability to create user-facing and internal documentation.
• Recommended Certifications:

• Apple Certified Support Professional (ACSP)
• Microsoft Certified: Intune Specialist or Modern Desktop Administrator Associate

InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.