Technology Services Specialist

Position Summary: Provides front-end support for IT customers to ensure proper operation of hospital Information systems, telecommunications systems, and TVs. This includes receiving, prioritizing, documenting, and actively resolving "walk-up requests" for end user assistance and patient relations requests. Ensures all issues presented are evaluated for swift resolution within established SLA metrics. Responsible for acknowledging and routing issues in a timely and accurate fashion to designated teams and provide end user training and assistance where required. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Do you have experience in Windows?, Do you have a Associate's degree?, Education/Training: Associate's Degree in computer science or information systems (equivalent education/experience may be substituted). Ability to read, write and communicate in English. Experience : Must have strong customer service, analytical, problem solving, prioritization, and communication skills. Strong customer-service skillset with ability to present ideas and solutions in user-friendly language. Must be detail-oriented and skilled at working within a team-oriented, collaborative environment. Experience required includes:

• Knowledge of Windows operating systems.
• An understanding of Intel servers, storage, backups and other enterprise support functions;
• Knowledge of current network protocols, system analysis techniques and procedures, operating systems and standards

Licensure, Registration or Certification: Windows (current versions), Windows Server, or MCITP (or actively working towards obtaining)